Customer Experience Officer

**Permanent Part Time**

The City of Cockburn has an exciting future and is committed to delivering outstanding service and achieving our vision of being the **best place to be**. This is a fantastic opportunity for a Customer Experience Officer to contribute in the delivery of exceptional customer experiences to make a difference in our community.

**The City**

As one of the major coastal cities in Western Australia, Cockburn has it all. With a current population of over 120,000, the City offers an incredible coastline, beautiful beaches and parks, and a growing list of community facilities and employment opportunities.

Our vision of Cockburn, the best place to be, helps to shape everything we do, with a focus on delivering for our changing and expanding community. With 24 suburbs, a long history and an exciting future, you’re invited to be part of it all.

**About the Position**

As a Customer Experience Officer at our City, you'll play a pivotal role, and your key responsibilities will include:

- Creating positive, memorable experiences through exceptional verbal and written communication.
- Drafting clear, concise, and professional responses to customer enquiries.
- Personalising customer interactions and resolving on first contact with empathy and expertise.
- Prioritising tasks seamlessly while maintaining a high standard of quality.

**About YOU**

You'll excel in this role if you are:

- Customer Focused: a strong customer service background with at least 12 months of call/contact centre experience. An experienced and empathetic customer service professional.
- Tech-savvy, with the ability to navigate computer systems confidently eg Genesys, Tech One.
- A detail-oriented problem-solver with a proactive mindset and approach.
- An agile team player who thrives in a fast-paced environment.
- Excellent communicator - clear and concise communication skills, both orally and in writing.
- Organised: you can manage and prioritise multiple tasks in a fast-paced environment.
- Team Player: a positive attitude and able to collaborate effectively with colleagues and the community.

Cockburn. Get amongst it

**What we offer**

At City of Cockburn, we care about our team's growth and wellbeing. Here's what you can look forward to:

- Supportive Environment: Work alongside an engaged, fun, and hardworking team.
- Professional Development: Comprehensive training and career growth opportunities.
- An opportunity to make a positive difference to our growing community.
- Generous superannuation (up to 15.5%)
- Additional 2 days of leave per year
- Cockburn ARC membership and wellness programs

**Salary**: $74,487 to $79,582 pro rata depending on qualifications and experience.

**Hours**:
This 22.5 hour per week position is five days per week.

Shifts will be either morning or afternoon. Morning shifts will commence at 8.30am and afternoon shifts will finish at 5pm. The average shift will be 4/4.5hrs.

Operational requirements may allow for additional hours to be worked.

**For further information**: Please contact Bernie Erasmus (Customer Experience Team Leader) on 9411 3444.

**To apply**: Applicants must read the position description BEFORE applying, to gain a full understanding of the role. Click on the attachment in the advert on the City’s website (Job Vacancies - City of Cockburn)

**Closing date**: Friday 30 May 2025 5pm

Applications assessed as suitable will be placed in a pool where further opportunities may be offered. This will operate for 3 months.
- The City of Cockburn reserves the right to commence recruitment prior to this date._
- Applicants are required to demonstrate a commitment to the City of Cockburn values_

**Attachments**:

- Position Description - Customer Experiences Officer EA3.pdf