Customer Engagement Officer

• Competitive Remuneration and salary packaging up to $18,550
• Collaborative, supportive, and open team environment based in Cockburn
• Full-time  fixed-term position

We are seeking an experienced Customer Engagement Officer who is familiar with the NDIS landscape and who wants to continue the great work they do in a purpose-driven organisation.

What you need to do

• As the first point of contact for our customers, you will build relationships and use your expertise in the NDIS to navigate complex issues to best meet the customer needs.
• You will be responsible for guiding new and existing customers through the service journey, including but not limited to initial enquiry to intake, service agreement development, and renewal.
• Deliver good service in a people-focused and detailed way, keeping the customer at the centre of everything we do.  This can sometimes be a challenge when you are managing the technical aspects of funding, systems, and compliance

What makes you right for this role?

• Previous experience in a similar role, ideally in NDIS or disability support sector
• Great customer service skills and well-developed written and verbal communication skills
• High attention to detail, time management and problem-solving skills
• Ability to communicate with people of difference backgrounds and abilities and actively listen to their concerns and questions.
• Sound knowledge of computer software applications such as Microsoft and salesforce.
• Ability to actively listen to and respond appropriately to customer feedback
• Ability to work autonomously and collaboratively as part of a team
• An ability to work both autonomously and collaboratively within your team and the broader organisational structure
• A proactive, adaptable approach and the ability to remain effective and make sound decisions in a fast-paced, high-pressure environment

What's in it for you?

• Maximise your earnings with salary packaging up to $18,550 for living expenses, meals and entertainment - boosting your take-home pay
• 8% discount on HBF Health
• Fitstop Gym membership discounts
• EAP assistance up to 6 free sessions per year
• Six weeks paid parental leave
• Bring a friend on-board and earn $2000
• Fleet cars for work-related travel and free parking
• Long service leave (pro-rata after 5 years)
• Quarterly peer awards and length of tenure recognition
• Purchased Leave Program to increase annual leave up to 6 weeks each year

For more details about career advancement, opportunities and benefits at Rocky Bay, please click on the link below;

We have some strict compliance requirements which will be required if your application is progressed

If you meet the criteria mentioned above, we'd love to consider you.

Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We're building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.