Operations Client Service, Officer

1 week ago

Melbourne, Australia State Street Full time

What you will be responsible for

We are currently looking for an experienced Client Service Manager to join our team. Your role will be to:
- Deliver highly valued services and solutions to complex clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve- Manage activities in servicing client relationships and client operations i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed- Translate corporate strategy into actionable goals ensuring alignment to company goals.- Keep senior management informed of new developments, service issues, and new business opportunities Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation- Provide Subject Matter Expertise for new business on-boarding and other projects as required- Drive relevant project work to improve client service- Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue- Review broad array of operating standards driving innovation, strategic opportunities and best practices Effectively deliver key messages & communication to ensure relevant parties are informed of any client’s activities- Assist with compliance/fiduciary reviews, controls, and audits as appropriate- Sound risk and compliance controls with immediate resolution of non-compliant items identifiedWhat we value

Our Business needs you to help drive our APAC strategy forward and successfully achieve our corporate goals. Your ability to lead, motivate and inspire others to achieve these goals coupled with your dedication to contributing to team success will see you excel in this role.

You will possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience. Previous financial services experience and market knowledge are essential and your related degree qualifications or business studies will be highly desired.

Skills & Experience-
- Strong people manager skills, the management of the team and development of staff is critical to the success of this role.- Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.- Strong change agent - the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.- Strong technical, critical thinking and creative thinking skills - the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.

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