Client Services Officer

4 days ago

Melbourne, Australia Department of Finance Full time

Business Enabling Services Group / Ministerial & Parliamentary Services Division / PBR Framework Branch
- APS 4 ($76,972 - $87,851) | Ongoing | Full-time & Part-time
- Melbourne, VIC

**ABOUT THE BRANCH**

The Parliamentary Business Resources (PBR) Framework Branch in Ministerial and Parliamentary Services Division (MaPS), within Finance, provides advice and support services on a range of matters pertaining to Parliamentarians’ work expenses in accordance with federal legislation. These include but are not limited to, property and facilities management and administration of work expenses.

The PBR Branch consists of four teams:

- Capital Works and Security
- PBR Policy and Assurance
- PBR Service Delivery
- State Office and Property Support

Refer to Home | Ministerial and Parliamentary Services (finance.gov.au) for more information.

**ABOUT THE** OPPORTUNITY**

We are looking for motivated client service officers to work at the APS 4 level who are eager to strengthen their professional skills and influence the Australian Government’s decision-making through the provision of high-quality advice and support to Parliamentarians, office holders and their staff.

The Parliamentary Business Resources Framework Branch has teams across the Nation and relies on staff having diverse experience and skills in Client Service.

As a Client Service Officer your duties may include but not limited to:

- Communicating with current and former _Parliamentarians and Members of Parliament (Staff) Act 1984_ (Commonwealth) employees on a range of services within the PBR Framework.
- Researching, interpreting and providing accurate, timely advice in accordance with federal legislation and existing frameworks.
- Using a range of systems to process payments of accounts pertaining to Parliamentarians’ work expenses and allowances
- Provide property and office facilities management services and assist with the effective operation of Commonwealth Parliament Offices (CPOs).
- Work collaboratively with colleagues, internal and external stakeholder to deliver a seamless client experience.
- Provide assistance with preparation of correspondence and reports, as required.
- Undertake ad hoc projects, and general research tasks, as directed. We are looking for people who will champion our inclusive, curious and empowered culture, are able to align to our Departmental priorities, who seize opportunities presented by change and are able to identify and lead innovation and continuous improvement in the workplace.

**DETAILED VACANCY INFORMATION**

For detailed information about these roles, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.

**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.

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