Channel Manager, Digital Engagement

1 day ago

Melbourne, Australia UniSuper Full time

**About Us**

UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.**The Opportunity**

As the Channel Manager of Engagement, you will be the Digital Product Manager of our Direct member, employer, and advisor channels at UniSuper. You will oversee and expand Digital capabilities in our award-winning Mobile App, our best in class member portal and help grow our online capabilities for our employer and advisor channels.

**Key Responsibilities**:
**Digital Channel leadership (expansion and adoption)**
- The Channel Manager, Digital Engagement will lead the ‘Engagement’ stream in the Digital Roadmap. This stream will focus on improving digital channel capability, usability and engagement with a view to deliver a more digitally engaged membership base, and one less likely to churn away.
- You will provide senior leadership to an agile team dedicated to delivering on the above. You will guide the team on execution, backlog shaping, innovation, and execution. You will also provide senior leadership to individual initiatives that will align with the above outcomes, such as BAU changes or stand-alone projects to deliver new self-service capability.

**Channel Leadership**

This role is ultimately accountable for the performance of the key UniSuper Digital Channels:

- Mobile App
- Member Online
- Employer Online Advisor Online

**This accountability will include**
- Acting as the senior SME on the capability of each channel and owing the quality of each experience.
- Establishing standards and processes to ensure that new change delivered onto each platform aligns with your roadmap and end state vision.
- Maintaining UniSuper’s best in class digital performance Proactive identification of activities that could increase the performance of each channel or drive their greater adoption.

**Channel Roadmap**
- In partnership with your peers in the team you will develop a a roadmap for each of the above channels. This roadmap will help deliver on the following 3 ambitions:

- Market leading retention, enabled by great Digital experiences.
- Increased growth (new members, rollovers, additional contributions)
- Increased digital engagement and self-serve.

The roadmap will also ensure that UniSuper either maintains or achieves best in class status with the experiences that are delivered on your digital Channels.

**About You**:

- Proven leader with skills leading complex and creative functions.
- Experience managing within a highly regulated environment.
- +5 years as a Channel Manager / Digital Product Manager, or similar experience
- Passion to deliver and a drive to ‘win’ and help UniSuper achieve our ambitions in growth, self-service and engagement /retention.
- Will be able to build meaningful relationships across the business and bring people on the journey as they deliver their program.
- Be an evangelist for your Digital channels and their roles within UniSuper. An appreciation for the importance of Accessibility and WCAG.

We're passionate about knowledge and sharing it amongst our members and our employees so believe 60% in office is the best way to collaborate and build relationships with your colleagues whilst offering flexibility.

If you feel you have the experience and skills required for this role, please apply

Think Great. Create Great.

  • Senior Digital Channel Manager

    1 week ago

    Melbourne, Victoria, Australia MinterEllison Full time $120,000 - $180,000 per year

    Location: MelbourneContract Type: PermanentMinterEllison is one of Australia's largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems...

  • Senior Digital Channel Manager

    1 week ago

    Melbourne, Victoria, Australia MinterEllison Full time $120,000 - $180,000 per year

    Location:Melbourne, Brisbane, SydneyContract Type:PermanentMinterEllison is one of Australia's largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve...

  • Senior Digital Channel Manager

    5 days ago

    Melbourne, Victoria, Australia MinterEllison Full time $90,000 - $120,000 per year

    Location:MelbourneContract Type:PermanentMinterEllison is one of Australia's largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every...

  • Digital Channel Manager

    7 days ago

    Melbourne, Australia Simplot Full time

    Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and food service customers. As a leading provider of quality, nourishing and sustainable food, we are focused on...

  • Manager Digital Sales Channel

    2 weeks ago

    Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per year

    12-month FTC opportunity for a Manager of Digital Sales Channels & Insights to drive Digital Sales penetration and growth for the Personal Banking portfolioAct as the subject matter expert in data / analytics and Digital channels - providing stewardship, guidance and support across the Digital Sales team and ecosystemDrive momentum, growth and innovation as...

  • Self-service Channel Engagement Lead

    1 week ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 93879 **Department**: Channel Strategy & Transformation **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role We’re on a mission to transform how...

  • Head of Digital

    3 days ago

    Melbourne, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Melbourne VIC**Classification**: - Marketing / PR / Events**Sub Classification**: - E-Marketing**Reference #**: - 3504199digitr**Contact Name**: - Brett Dickinson- **Salary**: - $180,000.00 - $220,000.00 Year- One of a kind opportunity for a world class - **Digital Director **to join this luxury brand. - If you...

  • Junior Digital Account Manager

    3 days ago

    South Melbourne, Australia Digital Deluxe Full time

    An exciting opportunity has become available to join our small but dynamic team as a Junior Digital Account Manager at Digital Deluxe. Digital Deluxe is a full service digital agency in based in Melbourne, Australia. We believe heavily in the value of long term relationships with our clients, and strive to always under promise and over deliver in all facets...

  • Digital Community Channel Lead

    1 week ago

    Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Manager Digital Sales Channel

    6 days ago

    City of Melbourne, Australia National Australia Bank Full time

    Overview - 12-month FTC opportunity for a Manager of Digital Sales Channels & Insights to drive Digital Sales penetration and growth for the Personal Banking portfolio - Act as the subject matter expert in data / analytics and Digital channels - providing stewardship, guidance and support across the Digital Sales team and ecosystem - Drive momentum,...