Operations and Client Services Manager

**What We’re Looking For**:
**Key Responsibilities**:

- Manage client induction documents and maintain accurate, up-to-date client records.
- Coordinate scheduling for support workers and facilitate effective communication between staff and clients.
- Handle financial reconciliations, ensuring accuracy and timely processing.
- Assist with marketing and outreach efforts to attract new participants and grow the business.
- Respond to client inquiries promptly, ensuring their needs are met with compassion and professionalism.
- Report directly to the director on operational progress and business development.
- Liaise with support coordinators and plan nominees to ensure support workers are achieving participant goals.
- Assist in the recruitment of new support workers and oversee day-to-day business operations in the director’s absence.
- Maintain a strong understanding of NDIS processes and ensure compliance with relevant regulations.
- **Empathy & Compassion** - You genuinely care about the well-being of people with disabilities and are committed to providing inclusive, person-centered support.
- **Integrity & Accountability** - You are honest, transparent, and take responsibility for your actions, ensuring compliance with NDIS regulations and ethical service delivery.
- **Leadership & Decision-Making** - You proactively manage the team, handle challenges, and make informed decisions that align with our business values.
- **Strong Knowledge of NDIS & Compliance** - You have a deep understanding of NDIS rules, funding, reporting, and service agreements to ensure the business operates smoothly and in compliance with all regulations.
- **Communication & Interpersonal Skills** - You communicate effectively with participants, families, support workers, and external stakeholders, building trust and fostering strong relationships.
- **Problem-Solving & Adaptability** - You thrive in a fast-paced, unpredictable environment, thinking on your feet to overcome challenges while maintaining high-quality support.
- **Teamwork & Staff Management** - You have experience leading and mentoring a team, ensuring a positive, productive, and supportive workplace culture.
- **Commitment to Continuous Improvement** - You stay updated with NDIS changes, actively seek professional development, and implement best practices to enhance service delivery.
- **Cultural Awareness & Respect** - You embrace diversity, promoting cultural inclusivity and respect for different perspectives.
- **Passion for the Industry & Our Mission** - You share our vision of empowering individuals, enriching lives, and delivering high-quality disability support.

**Why Join Linked Support Services Queensland?**
- Work in a collaborative and supportive environment where each team member plays a key role.
- Be part of a passionate team dedicated to improving the lives of people with disabilities.
- Enjoy a competitive salary and benefits package.
- Access opportunities for personal and professional growth as part of a growing business.

If you are excited about making a meaningful impact and bringing your expertise to a team that values empathy, integrity, and excellence, we encourage you to apply

**How to Apply**:
We look forward to hearing from you

**Job Types**: Full-time, Part-time

Pay: $85,000.00 - $117,242.79 per year

**Benefits**:

- Parental leave
- Travel reimbursement
- Work from home

Schedule:

- 8 hour shift

Supplementary Pay:

- Bonus
- Commission
- Penalty rates
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 20/05/2025