Client Services Manager

Client Services Manager - Arcare Gold Coast

Full-Time Permanent Position

Working between residences in Pimpama, Helensvale & St James area

Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance

Paid training days + opportunities for professional dev. and Career Progression

About Arcare

As one of Australia’s leading aged care providers, we have over 50 residences in QLD, NSW, and VIC, with more on the way Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

Benefits

- Above Award Rates

- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more

- Allowances: Uniform, meals, shift and public holidays

- Paid Training and Development days

- Reward & Recognition programs

- Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions together with the accountability for achieving maximum occupancy and refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the State Manager – Client Services in the development of operational initiatives.

Your primary functions will include:

- Conduct residential tours as required

- Be required from time to time to have a primary location/focus dependent upon market forces.

- Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997

- Negotiate with families to achieve favourable financial outcomes for Arcare

- Prepare Resident Agreements prior to admission

- Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM, that the presentation of the residence is of the highest standard.

- Build effective and sustainable relationships with hospitals, social workers, and placement agencies

- Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centred model of care, and Senses framework

- Engage with the local community by way of presentations to local organisations such as retirement villages, RSL, and senior citizens clubs, etc

- Follow up on all inquiries to ensure satisfactory outcomes for all stakeholders

- Updating of the Salesforce CRM database

- Timely and accurate reporting of activities and initiatives to the Victorian State Manager - Client Services

- Be prepared to undertake in-service training on the Arcare model of care to understand the environment into which clients will be moving

Skills & Experience

- Proven experience in a Sales (and/or) Customer Service position

- Current NDIS clearance

- A broad understanding of issues experienced by the elderly community

- Well-developed interpersonal and communication skills

- The ability to work independently with minimum supervision

- Sound organisation and computer skills

Ready to Apply

Our people and culture set us apart, and our ongoing focus is on working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer

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