Client Intake engagement Coordinator

4 days ago

Mascot, Australia EDEN Ability Full time

About the Position:
The NDIS Client Intake and Support Coordinator is the first point of contact for new customers purchasing services from Edenability within a disability service. Edenability has a portfolio of supported disability accommodation including SIL, Short Term Accommodation (respite), Medium Term Accommodation (MTA), Specialist Disability Accommodation (SDA) in Sydney NSW.

Based in our Mascot office, you will be responsible for coordinating the initial entry process for all NDIS customers enquiring about EA services, with

Our Engagement Coordinator ideally has a healthcare/marketing/business background. They are passionate about ensuring clients have access to safe and appropriate care and environments.

**Responsibilities**:

- Networking and liaising with key Hospitals, Support Coordinators, and other relevant healthcare stakeholders.
- Undertake activities to grow inquiries which may include expos, networking events, accommodation listings, presentations to referrer groups and meetings with potential new referrers
- Embed the introduction of new approaches to improve client experience and drive new business
- Actively manage client intake and transition Delivery of high-quality service, including reporting, documentation and other duties as needed
- Work proactively and positively with customers and stakeholders, including families, guardians, support coordinators and the NDIA
- Drive business development and account-related activity that supports the business’ growth aspirations
- Provide weekly (or as directed) reports to the Operations Manager that includes new customer data, exits, trends and positive outcomes

**Requirements**:

- Tertiary qualifications with a minimum of a Certificate IV in Disability, Mental Health or Community Services or equivalent demonstrated knowledge and experience
- Demonstrated relevant experience in working with people with a disability and their support networks
- Well-developed interpersonal, negotiation and business development skills, particularly the promotion of current services and connecting with local communities and referral networks
- Commitment to the provision of exceptional customer service
- Passionate about the work and have patience and mentality to support and care for people with a disability and assist them in building capacity to develop more independence and regulate.
- Unrestricted Driving License
- Minimum two years experience working in the Disability industry

If you would like to work for an organisation making a real difference in people’s lives, we would love to hear from you.

Competitive total remuneration package of +80K

**Job Types**: Full-time, Part-time, Permanent, Casual
Part-time hours: 38 per week

**Salary**: From $80,300.25 per year

Schedule:

- 8 hour shift
- Rotating roster
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

**Experience**:

- Healthcare: 1 year (preferred)
- client engagement: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

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