Repair Coordinator/scheduler

5 days ago

Mascot, Australia S&You Full time

Make a difference as you aid customers with their repair claims.
- Manage a portfolio of clients, making essential decisions on your feet
- Parking close to office or public transport options - you decide

**The company**
A commercial yet family-run business for over 26 years this industry leader prides itself on their strong family/business values coupled with the vast relationships they have with their clients and repeat referrals. Their industry knowledge is unrivalled and the ability to treat each job/customer as an individual is renowned in their market. This business specialises in the commercial, residential, and industrial spaces with a forte for insurance repairs, fit out, and refurbishment work. With a growing pipeline of work well into the new year and beyond it is now time to extend the team.

**The Role**
Due to rapid expansion and as the business is growing year on year, the current incumbent has been promoted, and now the business is now searching for an experienced and dedicated Repair Coordinator/Scheduler. With the ability to ensure the smooth running of a portfolio of jobs, take the lead and meet statutory deadlines, no day will be the same. With an ever-changing schedule, you run your day, where you will need to bring your multitasking skills to the table. Juggling and making judgments all while coordinating and scheduling repair work for major clients.

**Core duties **Extensive interacting and coordinating, with internal and external stakeholders, you are the first point of contact for your portfolio of repair jobs, prioritising and escalating, while handling calls from customers. You will be booking and allocating trades staff, for jobs across Sydney and Sydney South and West. Taking management of a portfolio of up to 60 live projects, you will ensure timely completion of repair works, and maintain control over costings v’s budget until resolution. Daily communication with customers is paramount in this role, you will be an empathetic and effective listener, drawing on your ability to work within required timeframes to provide accurate information as required.

**Essential**
- Able to be empathic, in often a pressured customer situation.
- 2 years in customer service, or scheduling, or coordinating role.
- Have superior administrative skills
- Advanced Microsoft skills
- Able to be multiskilled in a role, where no day is the same
- Basic understanding of transactional accounts
- Strong written and verbal communication.
- A person with a can-do attitude, who thrives on timelines and variety

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