Client Services Coordinator

5 days ago

Mascot, Australia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we feel inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

**Job Description**:
Join our team as a skilled **Client Services Specialist **for our Global Forwarding Division located in Mascot, NSW. As a part of our team, you will work alongside our Client Services Manager to provide outstanding customer service. With our generous perks like the option to work from home twice a week, free on-site parking, a day off on your birthday, and more, this is an exciting opportunity for a professional who values work-life balance and delivering exceptional service.

**As the Client Services Specialist, you will**:

- Process customer bookings (Air/Sea), document request and job invoicing.
- Regularly review daily reports for bookings, OBL compliance and customs clearance.
- Prepare Client Implementation Plan and oversee the process.
- Identify supply chain opportunities that deliver value for both the client and Toll.
- Identify potential issues and provide proactive problem solving.
- Foster strong relationships with internal/external parties, overseas offices and agents
- Ensure client rates are maintained/updated in CargoWise.
- Process customer booking, document request and liaising with overseas agents in a timely and professional manner.

**Qualifications**:
To be successful in this role, you will need:

- Freight Forwarding or relevant industry experience
- Exceptional customer service skills.
- The ability to meet competing deadlines within a fast-paced environment.
- Strong communication and numeracy skills.
- Strong Computer skills, including good knowledge of Microsoft Office.
- Knowledge of CargoWise 1 software - beneficial.
- High level attention to detail and time management skills.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

  • Service Coordinator

    1 day ago

    Mascot, Australia Just Better Care Full time

    **Service Coordinator** **Just Better Care** We are looking for a permanent full-time **Service Coordinator** to join our caring and dynamic office team in **Mascot**, NSW. Just Better Care Coordinators play a key role in helping families receive the care and support services they need. The **Service Coordinator** will work with the coordination team and...

  • Service Coordinator

    2 weeks ago

    Mascot, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Assist customers to live independently in their home, keeping them safe and connected to their community. We are looking for a permanent full-time Service Coordinator to join our caring and dynamic office team in Mascot, NSW. Just Better Care Coordinators play a key role in...

  • Sydney Airport

    7 days ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride...

  • Facilities Coordinator

    5 days ago

    Mascot, Australia BGIS Full time

    Located in Mascot, NSW, this position plays a pivotal role in maintaining the Computerized Maintenance Management System (CMMS), meticulously capturing both Preventative and Reactive work orders. In addition to overseeing subcontractors, the role involves documenting maintenance progress and serving as the primary point of contact for internal and external...

  • Production Coordinator

    2 weeks ago

    Mascot, Australia Disability Services Australia Full time

    **Disability Services Australia** provide pathways for people with a disability into employment (mainstream and supported) and independent accommodation. Our Packaging Solutions team pack and label products for national and international businesses. **What will you be doing?** You will help to oversee the day-to-day operations of our warehouse ensuring a...

  • Care Coordinator

    5 days ago

    Mascot, Australia Santa Clara Home Care Full time

    **Care Coordinator** Community based | Permanent PT/FT **About the Role** Santa Clara Home Care is seeking a dedicated Care Coordinator (RN) to join our team. This role goes beyond rostering, you’ll play a vital part in ensuring safe, effective, and high-quality delivery of in-home care services. You will be a key point of contact for clients and...

  • Care Coordinator

    2 weeks ago

    Mascot, Australia Santa Clara Home Care Full time

    **Care Coordinator (Registered Nurse)** Community based | Permanent PT/FT **About the Role** Santa Clara Home Care is seeking a dedicated Care Coordinator (RN) to join our team. This role goes beyond rostering, you’ll play a vital part in ensuring safe, effective, and high-quality delivery of in-home care services. You will be a key point of contact for...

  • Facilities Coordinator

    2 weeks ago

    Mascot, Australia BGIS Full time

    Key Client - Qantas - Foot in door opportunity to get into Facility Management space - Excellent Remuneration | Integrated Solutions | Global Organization **The Role** The Facilities Coordinator will manage all preventative and reactive work orders. You will be the first point of contact, interfacing with all internal and external customers relating to the...

  • Care Coordinator

    1 day ago

    Mascot, Australia Santa Clara Home Care Full time $60,000 - $80,000 per year

    Care Coordinator (Registered Nurse)Community based | Permanent PT/FTAbout the RoleSanta Clara Home Care is seeking a dedicated Care Coordinator (RN) to join our team. This role goes beyond rostering, you'll play a vital part in ensuring safe, effective, and high-quality delivery of in-home care services. You will be a key point of contact for clients and...

  • Repair Coordinator/scheduler

    1 day ago

    Mascot, Australia S&You Full time

    Make a difference as you aid customers with their repair claims. - Manage a portfolio of clients, making essential decisions on your feet - Parking close to office or public transport options - you decide!! **The company** A commercial yet family-run business for over 26 years this industry leader prides itself on their strong family/business values coupled...