Client Services Coordinator

2 weeks ago

Mascot, Australia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we feel inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

**Job Description**:
Join our team as a skilled **Client Services Specialist **for our Global Forwarding Division located in Mascot, NSW. As a part of our team, you will work alongside our Client Services Manager to provide outstanding customer service. With our generous perks like the option to work from home twice a week, free on-site parking, a day off on your birthday, and more, this is an exciting opportunity for a professional who values work-life balance and delivering exceptional service.

**As the Client Services Specialist, you will**:

- Process customer bookings (Air/Sea), document request and job invoicing.
- Regularly review daily reports for bookings, OBL compliance and customs clearance.
- Prepare Client Implementation Plan and oversee the process.
- Identify supply chain opportunities that deliver value for both the client and Toll.
- Identify potential issues and provide proactive problem solving.
- Foster strong relationships with internal/external parties, overseas offices and agents
- Ensure client rates are maintained/updated in CargoWise.
- Process customer booking, document request and liaising with overseas agents in a timely and professional manner.

**Qualifications**:
To be successful in this role, you will need:

- Freight Forwarding or relevant industry experience
- Exceptional customer service skills.
- The ability to meet competing deadlines within a fast-paced environment.
- Strong communication and numeracy skills.
- Strong Computer skills, including good knowledge of Microsoft Office.
- Knowledge of CargoWise 1 software - beneficial.
- High level attention to detail and time management skills.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

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