Care Coordinator

**Care Coordinator**

Community based | Permanent PT/FT

**About the Role**

Santa Clara Home Care is seeking a dedicated Care Coordinator (RN) to join our team. This role goes beyond rostering, you’ll play a vital part in ensuring safe, effective, and high-quality delivery of in-home care services. You will be a key point of contact for clients and families, supporting their wellbeing, guiding staff, and ensuring day-to-day service delivery aligns with care plans and organisational policies.

**Key Responsibilities**

As Care Coordinator, you will

**Client Care & Case Support**
- Act as the primary contact for clients and families regarding their day-to-day care needs.
- Conduct assessments and contribute to the development, review, and updating of care plans under the direction of the Care Manager, aligned with consumer-directed care, wellness, and reablement principles.
- Provide nursing care within scope of practice and support clients in maintaining independence and achieving their care goals.
- Deliver home care and nursing care within scope of practice and support clients in maintaining independence and achieving their care goals.

**Workforce Support & Supervision**
- Support the recruitment, onboarding, and mentoring of care staff.
- Ensure staff complete mandatory training (infection control, manual handling, safeguarding).
- Provide supervision, feedback, and guidance to care workers to maintain quality service delivery.

**Operational Oversight & Scheduling**
- Manage rosters to support continuity of care and client preferences.
- Monitor daily operations, escalating service gaps or risks to the Care Manager.
- Contribute to quality monitoring processes in line with organisational procedures.

**Compliance & Quality Support**
- Support the Care Manager to ensure services are delivered in accordance with Aged Care Quality Standards, HCP guidelines, and legislation.
- Report incidents promptly to the Care Manager and assist with documentation to meet organisational reporting requirements (including SIRS).
- Maintain accurate, timely client records and documentation.

**Communication & Advocacy**
- Build positive relationships with clients, families, carers, and colleagues.
- Respond to client queries, feedback, and complaints, escalating complex issues to the Care Manager.
- Advocate for client dignity and informed choice while promoting safe and appropriate care.

**Financial & Package Guidance**
- Support clients to understand their package inclusions and exclusions in line with the Inclusions/Exclusions Framework.
- Provide practical guidance on using package funds effectively, with oversight from the Care Manager.

**Leadership & Continuous Improvement**
- Lead by example, fostering a culture of professionalism, empathy, and respect.
- Participate in service reviews, audits, and quality improvement initiatives led by the Care Manager.
- Contribute ideas to improve service delivery and client experience.

**About You**

**Qualifications**
- Current AHPRA Registration as a Registered Nurse (required).
- Relevant tertiary qualification in Aged Care, Nursing, or Management (desirable).
- Postgraduate training in dementia care, geriatric nursing, or palliative care (desirable).

**Experience**
- Strong knowledge of the aged care sector, in-home care, CQI, and the Community Care Standards (essential).
- Previous experience in aged care, community health, or a related field (desirable).

**Skills & Attributes**
- Strong communication, advocacy, and relationship-building skills.
- Ability to assess, plan, implement, and evaluate in-home care.
- Proficient in care management systems and digital tools.
- Organised, detail-oriented, and committed to compliance.
- Collaborative leadership style with the ability to mentor and support staff.
- Knowledge of aged care legislation, Quality Standards, the Charter of Aged Care Rights, and the Inclusions/Exclusions Framework.

**Requirements**:

- Current AHPRA registration.
- Current Australian Federal Police clearance.
- Valid driver’s licence and a reliable, fully insured vehicle.
- Participation in mandatory and ongoing professional development.

**Working Conditions**
- Community-based role, primarily working in clients’ homes.
- Travel required between client locations.
- Flexible shifts depending on client needs.

**Why Join Us?**

At Santa Clara Home Care, we believe everyone matters. You’ll be part of a supportive, values-driven team committed to delivering client-centred care and fostering professional growth. We offer opportunities for ongoing development, flexible working arrangements, and the chance to make a meaningful impact in people’s lives every day.

**Here's What Makes Us Different**:
**Truly great Nurses are rare, and we never take them for granted.** That's why Santa Clara Home Care offers some of the best rewards in NSW. We believe exceptional care starts with valuing the people who provide it.

**What You'll Earn**

**Higher Pay, Paid Wee