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Night Manager

2 weeks ago

Gold Coast, Australia The Ritz-Carlton Full time

**Job Number** 22146723

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

To uphold the Hotel's standards and to be responsive to the instructions of the Front Office Management team and General Manager. The role of the Night Manager will be to ensure that the requests and needs of all guests are accommodated. The Night Manager will be responsible for the smooth operation of the Front Office department during shift, acting as the management representative for the Hotel to ensure complete Guest and patron satisfaction. This manager will assist the General Manager, Front Office Manager & Assistant Front Office Manager with all aspects of departmental operations, making business decisions for the unit in the absence of thereof, taking into account the Hotel's philosophies, standards and procedures. The Night Manager will ensure that associate's act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.

Conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.

**CORE WORK ACTIVITIES**

**Monitoring Property Operations**
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment.

**Key Responsibilities**
- Perform Night Audit and security functions
- Patrol all areas of the resort, secure rooms and assist guests with room access
- Defuse disturbances in accordance with company policies and procedures
- Resolve safety hazard situations, handle all interruptions and complaints, escort unwelcome persons from the property, ensure compliance with alcoholic beverage control laws
- Enter and locate work-related information using computers and/or point of sale systems
- Attend and contribute to daily hotel leadership meetings.
- Oversee and if necessary perform proactive surveillance patrols as per hotel procedures.
- Maintain continuous and effective communication with other leaders and guests, hotel staff and in particular Duty Managers.
- Inspect VIP rooms prior to arrival, and meet and greet VIP/Guest History where required upon arrival
- Supervise the management of inventory availability and blocking to ensure that each Guest is accommodated according to their requirements, investigating any room discrepancies
- Actively manage an oversold situation in accordance with hotel policy and procedure to ensure Guest satisfaction
- Co-ordinate the maintenance and utilization of the Guest History database, to ensure that loyal Guests and VIP's receive special attention
- Ensure adherence to hotel credit procedures and policies at all times, leading by example
- Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and that relevant managers are notified as necessary
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.