Night Supervisor

**Join a large & trusted Australian Brand | Great team culture**:

- **Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards**:

- **Generous employee benefits & discounts on RACV products & 10 resorts**

**Great Things Start Here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

An exciting opportunity has arisen for a Night Audit Supervisor to join our rooms division team. You will be responsible for overseeing the efficient operations of the resort during the overnights 11pm-7am, checking in late arrivals ensuring a seamless guest experience, daily financial transactions, end of day reporting, assisting the outlets and departments with day-to-day activities, handling issues or emergencies and customer service is consistently delivered to a high standard.

**This could be just the right role for you?**

Reporting to the Duty Manager, your key responsibilities for the role include:

- Oversee the night audit process, ensuring accuracy of end of day processes, daily revenue, transactions, payments collected, security and reporting- Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities
- Monitor, address and resolve overnight operational or guest issues and emergencies
- Communicate effectively with other departments to ensure guests needs are met
- Conduct audits, identify improvements and implement
- Comply with policies, procedures and safety standards
- Practice the RACV values - Innovation, Accountability, Caring & Team

**What you'll need to be successful**
- Previous night auditor experience & knowledge in a front office 4-5 star hotel/resort environment
- Understanding of financial processes, information & data
- Multi outlet night audit experience, with a high attention to detail, excellent administration and organisational skills
- Knowledge and understanding of emergency medical, evacuation, fire protection and security procedures
- First Aid + CPR certificate
- Current drivers licence
- RSA certificate
- Hold or ability to obtain a Qld Working with Children Check Blue Card
- Excellent communication skills and work well in a team environment
- Excellent personal presentation

**We are Offering**- Permanent Full-time | Overnights 11pm - 7am- Competitive salary + penalties for evenings, weekends & public holidays- Generous employee benefits & discounts on RACV products & 10 resorts- Employee of the month awards & recognition- Training, development and career progression opportunities- Uniform- Parking onsite

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. _
- Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the _**_Job Task Analysis - Front Office_**_ and whether any reasonable adjustments may be required._

Submit your CV via the link.