Business Support Coordinator

6 days ago

Brisbane, Australia Queensland Government Full time

**QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.

About the role

You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by providing exceptional administrative support and guidance.

Duties and skills involved:
Overseeing and coaching a team of administrative staff in their daily duties and responsibilities by providing effective supervision, performance management, training and support.
Providing a high level of administrative support to the section and category managers, including research, preparation and actioning of correspondence.
Providing a central point of contact for the provision of quality information to regional staff on a range of financial, information management, records management and other administrative issues.
Providing efficient and high standards of customer service to QBuild customers including coordinating responses to escalated customer queries, ensuring a high-quality service through the use of interpersonal skills including negotiation, and dispute resolution.
Operating effectively as a critical support position to the section contributing to a high standard of service delivery and achievement of business outcomes, including program delivery.
Developing and implementing administrative processes that support improved work order management and service delivery.
Preparing, monitoring and maintaining various reports required by the business and coordinate the sections reporting and work management activities.
Proactively managing the work performance and personal conduct of your staff.

Additional requirements (mandatory/desirable):
Demonstrate strong interpersonal skills, with the ability to form positive working relationships in a fast-paced environment.
Demonstrate strong written and verbal communication skills.

How do I apply?

All applicants must be eligible to work in Australia.

Resume
Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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