Product Support Mining Excavators

6 days ago

Wacol, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all ‘See You Tomorrow’.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

**The Opportunity**

This role is based in Brisbane at our Wacol Office.

Reporting to the National Manager - Product Support Mining Excavators, you will take ownership for building and maintaining internal and external customer relationships, whilst delivering high-level technical & product support, which contributes to customer and our businesses success.

**Responsibilities**
- Demonstrating Safety commitment and performing all work activities in a safe manner adhering to HCMO Safety Policies and Procedures
- Managing and supporting all technical issues within breakdown support, failure and root cause analysis
- Accurately and effectively communicating with customers and delivering accurately with reliability of improvement projects
- Meeting and engaging professionally with various stakeholders to support finding and navigating through complex technical analysis
- Working collaboratively with the team in transferring knowledge and findings
- Reporting and maintenance of fleet performance
- Completing tasks autonomously and efficiently
- Relevant mechanical trade or engineering tertiary qualifications
- Significant experience in open cut mining, civil earthworks or other related industries, either in engineering, maintenance leadership or technical/product support roles
- Proven technical understanding of key disciplines, such as mechanical/electrical systems; schematics, drawings & manual interpretation
- High level analytical and problem solving skills to facilitate resolution of product and technical issues
- Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise and deliver information at a high level to diverse range internal and external customers
- High level of customer service skills with the ability to build and maintain successful working relationships through delivery of Hitachi Reliable Solutions
- Experience with Hitachi Mining Equipment Excavators will be highly regarded

**Benefits**
- A competitive and rewarding salary package inclusive of Super & Company Biannual Bonuses
- Fully maintained company vehicle + personal laptop + work mobile
- Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services
- Real opportunities for personal development within a world class, dynamic company
- A supportive management team which values your input in finding new and innovative ways of achieving success
- Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work

**Application Closes - Monday 16th December**

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