Commercial Performance Manager

Join a powerhouse of brands that connect customers, businesses and communities
- Bring your boldness and stand out in an organisation that supports you to shine
- From data to action, help us by shaping the future of customer retention

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

**_ Could that be you?_**

**Your opportunity**:
We are currently looking for **two individuals**, one to focus on managing and optimising the Prepaid segment, and the other for our Postpaid customer base.

Our **Commercial Performance Managers** play a pivotal and strategic role in the Customer Life-cycle Management team. They're responsible for translating data into actionable insights and helping identify key trends that underpin decision making and support the identification of commercial opportunities and risks. This function is accountable for helping to reduce churn and drive growth across the customer life-cycle, protecting revenue and growing customer lifetime value.

**You’ll make an impact by**:

- Monitoring of mobile churn, tracking market conditions and recognise patterns that can influence disconnections. Use data analysis to identify trends and opportunities and to understand customer behaviour and identify key drivers of churn
- Analysis of large & complex data sets, to help identify patterns & trends to identify new trends, risks or opportunities for the business.
- Monitor and report on retention metrics and health of the customer base to evaluate the effectiveness of key strategies. Present insights and recommendations to key stakeholders.
- Lead budgeting and forecasting initiatives to support initiatives, projects and yearly budgeting processes.
- Strong collaboration and alignment with the next best action lead, product, finance and channels to prioritise the approval, arbitration and presentation of retention programs to customers at risk.
- Identify data driven opportunities to conduct experiments that can result in profitable commercial outcomes ensuring the initiatives can be scalable in the short term.
- Conduct Post Implementation Reviews of initiatives to evaluate success, ROI and improvements for any subsequent initiatives. Support in the development of business cases, financial modelling, and commercial analysis in relation to key projects and growth initiatives.

**What you’ll bring**:

- Experience in relevant or related industry commercial roles.
- Experience working with large, complex datasets. Exceptional analytical skills in data manipulation, development of financial models, commercial analysis; expert Excel skills required and previous experience in SQL / Tableau.
- Outstanding influencing skills coupled with strong written and verbal communication.
- Experience working with the Agile, Jira and Confluence will be a plus.
- We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
- Ensure must you and your team are familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- We’re a 2024 Circle Back Initiative Employer - we commit to responding to every applicant._
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

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