Regional Commercial Operations Lead

**Location**: This would be a hybrid working arrangement, combining remote working with days in the Aimsun office in Barangaroo, Sydney.

**Role**:
Aimsun is seeking a highly motivated and forward-thinking team member for a role split between commercial operations, office administration and finance assistance, assisting the Managing Director as needed.

Aimsun’s ANZ team is small but highly motivated and deals with large contracts and clients, particularly in government. You’ll be the primary contact for customers and business support throughout Australia and New Zealand, reporting to both the Commercial Operations Manager at Aimsun’s head office in Barcelona and also the Aimsun Pty Managing Director in Sydney.

**Responsibilities**:
The roles and responsibilities of this position include but are not limited to the following:
**_ Commercial Operations _**
- Cover initial customer contact and general enquiries for Australia and New Zealand
- Provide the first line of sales information, providing descriptions of our services, prices and discounts
- Support customers in finding the best match for their needs
- Process orders and transactions, issuing accurate offers and invoices using standard accounting software
- Resolve issues and provide basic troubleshooting for license use and maintenance
- Collaborate efficiently with other teams as necessary, particularly Business Development, Finance and Tech Support
- Record all activity on Salesforce CRM platform, and maintain up to date records
- Handle customer complaints
- Provide proactive customer outreach, for example, contacting customers before their subscription expires to promote a renewal or upgrade

**_ Office Management_**
- Manage day-to-day office operations
- Source and liaise with vendors and suppliers
- Organise local commercial events and teambuilding
- Maintain business operational requirements, insurance etc.
- Oversee workplace Health & Safety
- Offer general administrative support to the team

**_ Finance assistance_**
- Assist with annual financial audit
- Provide the day-to-day efforts needed to record and assess basic accounting data
- Manage all accounts payable/receivable
- Aged receivables management
- Manage team expenses
- Manage internal invoicing
- Prepare payments for authorisation
- Collaborate with the Finance Team at Aimsun group headquarters

**_ Other Tasks_**

Support the delivery and maintenance of business policies that might include:

- Quality Management
- Business transformation initiatives
- System and process improvements

**Must-Haves**:

- Over two years of experience in a similar position
- Full professional competence in English
- Experience in bookkeeping and basic financial administration
- Experience with Salesforce or other CRM platforms
- Experience with Xero or other accounting tools
- Service orientation, flexibility, a positive attitude, and team spirit
- Ability to thrive under pressure and tight deadlines
- Strong interpersonal skills
- Superlative time management, self-sufficiency, organisation skills and attention to detail
- Be an Australian citizen or hold an Australian work permit

**Nice-to-Haves**:

- A degree in business administration or similar
- Additional languages, if spoken and written natively or fluently

**Benefits of working at Aimsun**:

- Each of our branches offers something different in terms of workspace arrangements, employee benefits, and perks, but the following are universal benefits of working at Aimsun:
- Flexible working hours
- Partial remote working
- Dedicated HR support
- Free language classes and other training opportunities
- Modern, comfortable offices in central locations
- Individual annual review
- Collaborative, horizontal company organization, where feedback is encouraged
- Good corporate stewardship - Aimsun focuses on long-term sustainable effectiveness rather than short-term financial outcomes. It’s a company you can be proud to work for, whose business mission is to use technology to improve the urban and natural environment.

Aimsun is an equal opportunity employer and** does not discriminate** against any employee or job applicant based on race, political affiliation, religion, nationality, gender, physical or mental health status, disability or age.