Warranty Administrator

5 days ago

City of Melbourne, Australia Patterson Cheney Pty Ltd Full time

Warranty Administrator & Reception Support

Dynamic role at Patterson Cheney Trucks Pakenham. The primary purpose is warranty admin, which embraces reception & customer service. + Sign-on bonus

Join Patterson Cheney Trucks Pakenham, a brand-new dealership that opened in January 2025. As part of Australia’s largest privately owned automotive group, we are dedicated to delivering exceptional service while fostering a supportive and engaging workplace culture.

Position Overview: We seek a motivated Warranty Administrator whose primary responsibility will be managing warranty claims. This role also includes reception duties and service advising as secondary functions. The ideal candidate enjoys variety in their work, has strong multitasking abilities, and thrives in a customer-focused environment.

Key Responsibilities:

- Warranty Administration:
- Manage and process warranty claims efficiently and accurately.
- Review and verify warranty documentation for completeness and accuracy.
- Coordinate with manufacturers and suppliers to ensure timely reimbursement of claims.
- Maintain precise records of warranty claims and related documentation.
- Communicate warranty coverage and claim status to customers.
- Collaborate with the service department to resolve warranty-related issues.
- Stay updated on manufacturer warranty guidelines.
- Secondary duties providing reception and customer service support:
- Greet and assist all visitors with a professional demeanour.
- Answer and manage incoming phone calls.
- Maintain and update the customer database.
- Assist the service department with customer inquiries and service advising as needed.
- Assist with basic administration duties.

About You:

- Must have previous experience in a dealership as a receptionist, service receptionist, service advisor or similar, wanting to develop new skills.
- Obviously, Warranty experience candidates are encouraged to apply; however, you must be a people person and willing to assist with the reception and customer service duties.
- Can show initiative, provide support when needed with customers
- Strong attention to detail with excellent organisational skills.
- Proficient in MS Word, Outlook, and Excel; experience with ERA is a plus.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- A positive can-do attitude and a passion for customer service.

What We Offer:

- Competitive salary based on experience, with potential for overtime.
- A full-time position with flexible hours to accommodate work-life balance.
- Sign-on bonus is on offer. $1000 will be paid after 30 days, and $1000 will be paid upon successfully completing the probation period.
- An opportunity to work in a brand-new, modern facility with a reputable dealership group.
- Continuous training and development opportunities.
- Access to dealership discounts and job security within a growing independent business.
- A vibrant workplace culture that values support, variety, and engagement in customer service.

We are an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia.

#J-18808-Ljbffr

  • Warranty Administrator

    2 days ago

    Melbourne, Victoria, Australia Australian Caravan Centre Full time $43,520 - $73,760 per year

    Supreme Caravans is currently recruiting for a Warranty Administrator to join our team in a full-time position, supporting our Warranty Department. This role offers the flexibility to work from home or be based at one of our Australian Caravan Centre locations along the East Coast.As a key member of the Warranty team, you will provide vital administrative...

  • Warranty Administrator

    2 days ago

    City of Rockingham, Australia Eagers Automotive Full time $60,000 - $90,000 per year

    The Company Challenger Ford is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.  About the...

  • Warranty Administrator

    6 days ago

    Melbourne, Victoria, Australia GWS Chadstone Pty Ltd Full time $104,000 - $130,878 per year

    About the roleWe are seeking a dedicated Warranty Administrator to join our dynamic team at GWS Chadstone Pty Ltd in Oakleigh. As a full-time Warranty Administrator, you will play a crucial role in ensuring the smooth processing and management of warranties for our Automotive Dealership. This is an excellent opportunity for an organised and detail-oriented...

  • Warranty Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Zagame Automotive Group Full time $60,000 - $80,000 per year

    The Zagame Automotive Group proudly runs some of the world's most exclusive automotive brands including Ferrari, Lamborghini, Abarth, Alfa Romeo, Aston Martin, Audi, Bentley, CUPRA, Fiat, McLaren, Pagani and Rolls-Royce.We are currently seeking an experienced Warranty Administrator to join our dynamic Aftersales team, supporting an exclusive portfolio of...

  • Warranty Administrator

    4 days ago

    Melbourne, Australia The Toro Company Full time

    An exciting opportunity is available for a motivated and customer-oriented individual to join our Equipment team in a newly established role. As a Warranty Administrator, you will be responsible for managing warranty claims and processes, ensuring that all customer and company warranty needs are met with efficiency and effectiveness. In this role, you will...

  • Administration Assistant

    7 days ago

    Port Melbourne, Australia Global 360 Full time

    Be part of a growing and successful market leader - Join a supportive team committed to career development - Immediate Start and Onsite Parking **The Role**: This leading supplier to the commercial construction industry is looking to expand its services to their customers by adding a Warranty Support Team. Could you lead a team? This position will see you...

  • Warranty Clerk

    2 days ago

    West Melbourne, Victoria, Australia Le Mans Toyota Full time $60,000 - $80,000 per year

    At Le Mans Toyota, our vision is to be the best car dealership in Australia. Combine this with our passion for motor vehicles and love of people means that you get the best quality service available. Right now, we have a vacancy for an experienced and motivated full-time Warranty Clerk to join our team.The RoleYou will be responsible for all aspects of...

  • Maintenance & Warranty Manager

    10 hours ago

    Melbourne, Victoria, Australia Design Build Full time $90,000 - $120,000 per year

    Design & Build has partnered with an Australian-owned residential builder specialising in volume home and medium-density projects.With their footprint covering all states of the country, they are on a growth journey and have a fantastic opportunity for a Maintenance & Warranty Manager to join their leadership team and oversee the division, including...

  • Maintenance & Warranty Manager

    6 hours ago

    Melbourne, Victoria, Australia Design & Build Full time $90,000 - $120,000 per year

    Design & Build has partnered with an Australian-owned residential builder specialising in volume home and medium-density projects. With their footprint covering all states of the country, they are on a growth journey and have a fantastic opportunity for a Maintenance & Warranty Manager to join their leadership team and oversee the division, including...

  • Dealership Warranty Clerk

    2 weeks ago

    Melbourne, Victoria, Australia Frankston Toyota Full time $60,000 - $80,000 per year

    Warranty Administrator – Frankston ToyotaDrive your career forward with one of Melbourne's most trusted automotive groups.HFH Auto Group is one of Melbourne's largest family-owned automotive groups, proudly representing iconic brands including Toyota, Ford, Mazda, Lexus and Jayco.Since opening our doors in 1996, we've grown from a single dealership to a...