Help Desk Support

1 week ago

Sydney, Australia Autosports Group Full time

Autosports Group is one of Australia's largest prestige and luxury automotive retail groups employing approximately 1800 people across 46 dealerships nationally. The Group is listed on the Australian Stock Exchange and has operations in QLD, NSW & VIC.

**Key responsibilities**:

- Monitoring and managing requests raised via Service Desk or incoming calls, and prioritising to ensure jobs progress appropriately.
- Perform remote troubleshooting through diagnostic techniques to determine the best solution for users.
- Professional liaison with users to support and maintain an end-to-end solution for the business. Managing user access to IT systems and provisioning user equipment.

**The skills you will need;**
- Exceptional customer service skills with experience within or a passion for the IT industry
- The ability to work within a diverse set of competing priorities and work quickly and effectively through problems to provide creative solutions for end user problems
- High level of understanding of Microsoft Windows operating systems Computer networking fundamentals and ITIL foundation knowledge
- Strong communication skills and ability to work with a wide range of stakeholders
- Academic skills equating to 12 years of formal education
- Demonstrated experience in providing a high level of customer service
- Proven ability to schedule and prioritise work to meet deadlines set by the Manager Proven ability to work remotely and independently
- Proven ability to liaise between technical and non-technical stakeholders
- Basic understanding of the latest telecommunication technology
- A strong sense of teamwork

**More about the benefits**:

- Modern dealership and showroom facilities
- Respectful and supportive working culture
- Family and Friends Referral Program
- Employee Assistance Program Company
- Car or Car Allowance
- Metro location close to public transport
- Career development opportunities
- At Autosports Group, we value contribution, family and consideration. We warmly welcome people of all genders, backgrounds and situations to deliver what we call “The Difference” to our equally diverse customer base. For more information on our business and how we try to provide meaning and purpose for our people at work, please visit our website._

**Job Types**: Full-time, Permanent

**Benefits**:

- Parental leave
- Referral program

Schedule:

- Day shift
- Monday to Friday

Work Authorisation:

- Australia (preferred)

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