Help Desk Analyst

2 weeks ago

Sydney, Australia Anton Murray Consulting Full time

Sydney- Ancillary Areas- PermanentOur client is a global financial services firm seeking an additional headcount within their IT Help Desk team.

The Information Technology department has for mission to deliver a range of IT Systems (PC’s & Servers, Network, Storage, Internet, Mobile devices, Telephony, Applications) to users.

The role of the Help Desk is to provide timely and cost effective technology support to the organisation in partnership with the business lines to maximise profit.

**Responsibilities**:

- Answer all requests for help in a timely and attentive manner
- Troubleshoot desktop and network related issues.
- Provide general hardware support for smart phones, laptops, printers etc.
- Escalate issues to higher levels of support including global teams and/or vendors as required.
- Provide feedback with regards to recurring issues and service improvements, update team documentation to improve efficiency.

**Required**:

- Sound experience in a help desk/customer service environment.
- Microsoft Office, Windows OS, Active Directory
- Outlook / Lotus Notes administration including smart phone support
- General hardware including printers, scanners
- Service-Now (desirable)
- Cisco phone support (desirable)

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