Customer Service Officer

Customer Service Officer - Switchboard and customer-facing enquiries

Casual position

Cabrini offers.- Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits.- Rewarding career growth opportunities- Work across multiple sites - Cabrini Brighton & Malvern

How you will make an impact

This Customer Service Officer role is based in our busy Switchboard and also provides support in a customer-facing position at information stations.

Our department is a key element of the communications within Cabrini, and we’re here when people need us, from 6 am to 11 pm, 365 days a year, so flexibility is key.

Cabrini Health recognises that customer service delivery is integral to patient satisfaction, clinical efficiency, and performance. Our Customer Service Officers play an important role by providing a professional service, both in person and over the phone, whilst upholding our values of compassion, integrity, courage, and respect in all interactions.

Key responsibilities include:
- Responsible for answering inbound telephone calls from patients and the community.- Responding to caller queries or transferring calls as required;- Welcoming patients and visitors to the hospital, responding to their queries and providing directions; and,- Other general administration and communication tasks to support and assist the Customer Services team.

You will have:- Sound problem-solving skills.- A proactive nature, providing the best solution rather than the easy one.-
- The ability to maintain composure in a busy and sometimes challenging customer service environment.

To view the full position description click

here

Please provide a cover letter, including the following:
- Why this role appeals to you; and,- Your availability for shifts (day of the week and spread of hours for that day)

Enquiries to: Customer Services Manager Lucie Pepeyan on 03) 9508 1222

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.

There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested.