Claims Manager

2 weeks ago

Norwest Business Park, Australia Greenstone Full time

**Claims Manager**
**Full Time**
- **Lead a team of Claims professionals to deliver the best Claims experience for our customers**:

- **Work with a number of leading insurance brands including Real Insurance, Guardian and Australian Seniors Insurance Agency**:

- **Hybrid working week of in-office and WFH, supportive leadership team and positive team culture**

**The Opportunity**

We are looking for a confident and capable professional, who pride themselves on providing an exceptional customer experience at every point of contact in the Claims process, and a passionate leader leader with the ability to provide successful coaching and mentoring of their team.

We require a self-motivated individual who maintain these levels of excellence through times of change and show resilience in the face of a challenge.

**Essential Criteria**:

- You are a resilient, determined, engaging and a people-focused leader
- Your passion lies in caring for customers in their time of need
- You have demonstrated experience leading, guiding, and mentoring team members to success
- Providing exceptional service is second nature to you
- Proven team leadership ability with a collaborative, supportive approach to managing people and bringing out the best in them
- Strong end to end claims work flow management, file allocation and reporting skills within a high-volume claims environment
- Strong technical claims experience including policy interpretation
- A genuine commitment to delivering a positive customer experience
- Exceptional stakeholder management and engagement skills
- Experience leading a claims team in the Life Insurance sector is desired
- Strong customer service, people skills and highly resilient

**Desirable**:

- Experience with Life Insurance Claims

**What's in it for you?**
- Free onsite gym and health and well-being initiatives
- Onsite Cafe, retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
- Company funded paid parental leave benefit (18 weeks)
- Additional days of leave on top of annual leave entitlement (based on tenure)
- Quarterly award functions and a grand annual conference to recognise our people
- Funded Induction product training and on-going coaching and support
- Access to inh-house leadership development programs and potential career progression opportunities
- Annual parking allowance paid fortnightly, or an onsite parking space in our secure car park
- Central location in Norwest Business Park with direct bus access from Parramatta and Blacktown or short walking distance from Norwest Metro Station

**Who We Are**
We are an innovative company with diverse brands and operating divisions, who work together as one team. We strive to be the best provider of direct financial products by placing customers at the heart of everything we do. We care about what we do and we care about making a positive impact on our community.

We have an inclusive and diverse culture. We work in a positive and energetic environment where you can expect to find professional colleagues, driven to achieve results.

**Location**
Great central location in Norwest Business Park, Bella Vista 2153 - only a short walk from Norwest Metro station (also direct bus access from Parramatta and Blacktown).

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