Return to Work Claims Manager

3 days ago

Parramatta Park, Queensland, Australia beBeeClaimslLeadership Full time $800,000 - $1,000,000
Claims Leadership Opportunity

At our organisation, we specialise in workers compensation and personal injury claims management. Our key objective is to support individuals during their return-to-work journey.

The Role

We are seeking experienced claims professionals from New Zealand to join our growing team. As a senior team member, you will play a pivotal role in shaping the direction of our claims management strategy while mentoring and guiding colleagues through coaching and leadership by example to foster a culture of collaboration and shared knowledge.

Key Responsibilities:
  • Effectively manage a portfolio of workers compensation claims to achieve early and sustainable return to work with reasonable claim costs.
  • Collaborate with medical professionals, employers, brokers, rehabilitation providers, and other stakeholders to develop an effective Return to Work strategy.
  • Support the worker and employer throughout the claim process, providing guidance, managing expectations, and ensuring timely access to required services to support return to work and injury recovery.
  • Evaluate aspects of liability and recovery relevant to legislation or policies while conducting ongoing reviews related to entitlements and payments.
  • Respond to escalations and provide coaching and mentoring to other team members.
Requirements
  • A minimum of 3 years' experience in managing claims within the New Zealand Accident Compensation Scheme is essential.
  • Residency in New Zealand is mandatory for relocation bonus eligibility.
  • An empathetic, resilient, and motivational approach to deliver customer-centric support.
  • Highly developed written and verbal communication skills.
  • Attention to detail with a strong emphasis on accuracy to ensure stakeholder engagement.
  • A collaborative mindset with the ability to work independently.

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