Claims Manager

5 days ago

Norwest, Australia Greenstone Financial Services Full time

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.
We are on the lookout for an experienced Claims Manager Reporting into the Claims Operations Manager, the Claims Manager is responsible for leading and inspiring a team of Claims Agents on a day-to-day basis, ensuring all individuals are fully competent and performing at a high level. Be a part of driving a highly engaged and high-performance culture, ensuring that all team members are compliant and working within the company guidelines.
- Conduct regular meetings with Claims Agents, providing ongoing feedback and improvement opportunities
- Identify performance gaps and coach/mentor appropriately
- Be available to support and answer questions from Agents
- Develop and maintain relationships with internal and external stakeholders

What are we looking for?
- Extensive people management experience and experience leading teams (minimum 2 years Leadership experience)
- Experience leading teams within a Claims department is highly desirable
- Proven ability to analyse and interpret data to seek performance and business improvement
- Demonstrated ability to lead people through continuous change and ensure buy-in
- Proven capability to build and deliver individual and team performance through guidance and coaching of Agents
- A good understanding of call centre processes and procedures
- Demonstrated ability to drive, motivate and provide innovative thinking to solve issues
- Strong written and verbal communication skills
- Ability to embrace change in a fast-paced environment
- Dynamic individual with high energy and passion
- Strong problem-solving skills and conflict resolution skills
- Strong coaching and mentoring skills, as well as a passion for leadership

Our Promise to Our People
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
If this role interests you, we would love to hear from you

  • Warranty Adjudicator

    2 weeks ago

    Norwest, Australia Inchcape Full time

    **Job Title**:Warranty Adjudicator **Location**:Norwest, New South Wales, Australia **Company**:Inchcape **Who we are?** As a distributor, we take responsibility for a brand in a given market. This means managing vehicles and parts on behalf of an OEM from the factory gate or port, and then taking care of every part of the value chain, from logistics to...

  • Expression of Interest

    2 weeks ago

    Norwest Business Park, Australia Greenstone Full time

    At Greenstone we are always keen to hear from people who have an interest in our customer based roles. Our departments fulfill the following roles: **OUR CUSTOMER CARE TEAM** The Customer Care team's focus is to help customers who are dishonoring payments or requesting to cancel their policies, and work with them to find a suitable solution to help maintain...

  • Category Manager

    2 weeks ago

    Norwest Business Park, Australia Botany Group Full time

    Category Manager Your role This is a hybrid role that encompasses category management, supplier management and trade marketing. You will report to the Head of Category. What you’ll be doing - Knowledge: Through your deep level of understanding in how to analyse data to extract meaningful insights, you will be Botany Group’s expert in your categories....

  • Category Manager

    2 weeks ago

    Norwest Business Park, Australia Botany Group Full time

    Category Manager Your role This is a hybrid role that encompasses category management, supplier management and trade marketing. You will report to the Head of Category. What you’ll be doing - Knowledge: Through your deep level of understanding in how to analyse data to extract meaningful insights, you will be Botany Group’s expert in your categories....

  • Category Manager

    7 days ago

    Norwest Business Park, Australia Botany Group Full time

    Category Manager Your role This is a hybrid role that encompasses category management, supplier management and trade marketing. You will report to the Head of Category. What you’ll be doing - Knowledge: Through your deep level of understanding in how to analyse data to extract meaningful insights, you will be Botany Group’s expert in your categories....

  • Legal Counsel

    1 day ago

    Norwest NSW, Australia Baptist Care Full time $120,000 - $180,000 per year

    Elevate your legal career in a respected, mission-led environmentBring your values to work, join a national not-for-profit, where people matter mostAre you a seasoned legal professional ready to shape the future of a values-driven organisation? BaptistCare is seeking a dynamic Legal Counsel to join our new national Legal, Risk & Governance team.About the...

  • Legal Counsel

    1 day ago

    Norwest NSW, Australia Baptistcare - WA Full time $120,000 - $180,000 per year

    Legal Counsel497790Norwest, NSW, Australia, 2153Sydney, NSW, AustraliaPermanent Full-TimeAdd To FavouritesFavouritePermanent Full-time Position | Based in Norwest - Hybrid workingElevate your legal career in a respected, mission-led environmentBring your values to work, join a national not-for-profit, where people matter mostAre you a seasoned legal...

  • Finance Officer

    2 weeks ago

    Norwest Business Park, Australia Perigon Group Full time

    Collaborative Finance Team - Excellent career progression - Fantastic employee benefits Our client is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. They aim to make a positive difference in people's lives by providing solutions that help people protect the things closest to...

  • Category Executive

    2 weeks ago

    Norwest Business Park, Australia Botany Group Full time

    Category Executive **Your role** This is a hybrid role that encompasses category, supplier and trade functions. The scope of the role is some of Botany Group’s portfolio of brands and will report to the Head of Category. **What you’ll be doing** - **Knowledge**: Deep level of understanding in how to analyse data to extract meaningful insights. -...

  • Accounts Receivable Officer

    3 days ago

    Norwest, New South Wales, Australia Pace Farm Full time $60,000 - $90,000 per year

    Accounts Receivable OfficerAbout PaceAt Pace Farm, we're more than just Australia's leading egg producer – we're a business built on strong values, quality, and care. Since the 1970s, our focus on people, innovation, and continuous improvement has helped us grow into a trusted name in food production. With a commitment to excellence across all areas of the...