Claims Manager

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.
We are on the lookout for an experienced Claims Manager Reporting into the Claims Operations Manager, the Claims Manager is responsible for leading and inspiring a team of Claims Agents on a day-to-day basis, ensuring all individuals are fully competent and performing at a high level. Be a part of driving a highly engaged and high-performance culture, ensuring that all team members are compliant and working within the company guidelines.
- Conduct regular meetings with Claims Agents, providing ongoing feedback and improvement opportunities
- Identify performance gaps and coach/mentor appropriately
- Be available to support and answer questions from Agents
- Develop and maintain relationships with internal and external stakeholders

What are we looking for?
- Extensive people management experience and experience leading teams (minimum 2 years Leadership experience)
- Experience leading teams within a Claims department is highly desirable
- Proven ability to analyse and interpret data to seek performance and business improvement
- Demonstrated ability to lead people through continuous change and ensure buy-in
- Proven capability to build and deliver individual and team performance through guidance and coaching of Agents
- A good understanding of call centre processes and procedures
- Demonstrated ability to drive, motivate and provide innovative thinking to solve issues
- Strong written and verbal communication skills
- Ability to embrace change in a fast-paced environment
- Dynamic individual with high energy and passion
- Strong problem-solving skills and conflict resolution skills
- Strong coaching and mentoring skills, as well as a passion for leadership

Our Promise to Our People
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
If this role interests you, we would love to hear from you