Rostering Officer

Work with a Leading National Healthcare Provider
- Hybrid working conditions plus access to extra leave (conditions apply)
- Full Time Contract - Melbourne, Victoria Location

Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.

**OUR CULTURE**
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country. We embrace a culture of inclusivity and we align our actions with

**OUR BENEFITS**
- **People-Centric Culture - **Experience a workplace where people are at the heart of everything we do, guided by our core values.
- **High-Quality Product - **Work with a top-notch product, ensuring your efforts are backed by excellence
- **Supportive Team - **Thrive in a close-knit, friendly, and supportive team environment
- **Continuous Development - **Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
- **Hybrid Work - **Enjoy flexible hybrid working conditions that empower work-life balance
- **Generous Leave - **Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

**POSITION PURPOSE**

The role of Rostering Officer supports this aim by providing high quality services in accordance with the Clients’s needs, goals and preferences. Working as an integral part of the Central Hub, the Rostering Officer will maintain an effective and consistent approach to service delivery. The position requires the person to have a commitment to the aims and objectives of providing timely, appropriate, and consistent services in a Client’s home.

The Rostering Officer will undertake all duties in accordance with the core values, organisational policy and procedures, while maintaining compliance in accordance with all legislatively and regulatory requirements applicable to Healthcare Australia (HCA).

**POSITION OBJECTIVES**
- Assist Customer Care Managers to respond to the support needs of clients through the development and maintenance of support worker rosters
- Successfully implement service delivery which provides high quality, client orientated community service, based on the HCAs 3 service guarantees - _easy, flexible, sharing what we know about aged care._
- Ensure support workers have a good understanding of individual client needs and preferences and can provide the services required to meet service expectations.
- Provide clear and timely communication to both clients and support workers regarding visit times.
- Contributing to the ongoing development and implementation of HCA’s aged care services including identification of service improvements.
- Develop professional and supportive relationships with clients and support workers.

**KEY RESPONSIBILITIES**
- Act as the central point of contact for all rostering enquiries including staff and client.
- Utilise cost effective techniques when rostering including route optimisation, understanding shift and allocation costs and appropriate skill mix.
- Develop appropriate client rosters based on client goals and wishes, taking into account any cultural or gender requirements and preferences for days and times of service/s.
- Delivery of a consistent, timely and appropriate services.
- Ensuring suitable match of employee to shift need is given.
- Ensure all staff are appropriately credentialed and all mandatory competencies are up to date prior to visiting clients.
- Ensure respect, consideration and unconditional positive regard are exercised at all times and that services are coordinated and delivered in a manner that reflects HCA’s values
- Accurately record and maintain all relevant information on all databases
- Ability to prioritise and manage tasks effectively, independently and as part of a team
- Ability to liaise with staff, clients and other stakeholders from a diverse range of groups
- Ability to manage deadlines and timeframes. Flexibility to accommodate peaks in workflows

**TECHNICAL SKILLS AND KNOWLEDGE**

**Qualifications**

**Essential**
- Experience with or understanding of frail elderly, people with dementia, mental illness and their carers
- High level of oral and written communication skills
- Demonstrated ability to prioritise tasks; and meet deadlines
- Ability to work as part of a team with limited direct supervision
- High level of computer literacy skills and the ability to operate an information database
- Ability to analyse information and respond appropriately
- Understanding of how rosters work and what drives their cost outcomes
- High degree of problem-solving skills
- High level of customer service skill

**Desirable**
- A second language
- Qualifications in an ageing concern i.e. dement