Rostering Officer – Full Time

2 days ago

Melbourne, Victoria, Australia National Patient Transport Full time $104,000 - $130,878 per year
Rostering Officer – Full Time | Flexible Shifts | Noble Park

Help manage our frontline rosters with care and precision in a dynamic, purpose-driven team. Includes day, afternoon, and weekend shifts.

National Patient Transport (NPT) is seeking an experienced Rostering Officer to join our growing Workforce Planning Team at our Noble Park Head Office. You'll work closely with our Rosters Manager and a small, fast-paced team to ensure shift coverage across our 24/7 non-emergency patient transport operations.

This full-time role requires strong rostering capability, proactive problem-solving, and a genuine ability to balance workforce needs with compliance, fairness, and care.

Why You'll Love Working With Us
  • Flexible full-time hours – Variable start times to suit your lifestyle
  • Strong team culture – work closely with experienced, supportive peers
  • Clear purpose – your work directly supports frontline patient care
  • Opportunity to improve systems – be part of refining the way we roster
  • Secure, growing industry – we're part of a national transport network
What You'll Be Doing
  • Managing and updating rosters to ensure all shifts are filled appropriately
  • Actioning unplanned vacancies and urgent shift changes
  • Using UKG Pro (formerly Kronos) to assign staff to vehicles, runs, and training shifts
  • Monitoring staff qualifications to ensure compliance with NEPT regulations
  • Liaising with operational teams and payroll to ensure smooth coordination
  • Producing daily shift line-ups and internal communications
  • Troubleshooting gaps in staff availability and reporting patterns of concern
  • Maintaining accurate staff information in the rostering system
  • Supporting new staff onboarding with initial rostering and shift allocations
You're the Right Fit If You Have:
  • 2+ years' rostering experience – ideally in healthcare, transport, or customer service
  • Demonstrated experience with UKG/Kronos (highly regarded and strongly preferred)
  • Excellent attention to detail and ability to meet daily time-sensitive deadlines
  • Confident phone and email communication with both frontline staff and managers
  • Ability to balance empathy and efficiency in decision-making
  • Strong MS Office skills and ability to learn internal rostering/reporting tools
  • A commitment to confidentiality and fairness in staff management
About Your Roster

This is a full-time position based at our Noble Park Head Office, working five days per week across a flexible rotating roster. Shifts may include:

  • Day and afternoon shifts
  • Some weekend coverage, as rostered

You'll need to be comfortable working within a small, agile team that supports 24/7 operations, with the ability to adapt to changing demands and urgent roster requirements.

About NPT

National Patient Transport (NPT) is one of Australia's leading providers of non-emergency patient transport (NEPT). We operate across Victoria, NSW, and WA, delivering more than 350,000 patient journeys annually. With over 900 staff and a fleet of 200+ vehicles, we help bridge the gap between community care and hospital treatment.

We are proudly part of the ComfortDelGro Australia Group, a global leader in passenger transport. Our team is driven by the HEART values that underpin our daily work:

High Standards | Efficiency | Accountability | Respect | Teamwork

How to Apply

Please include:

  • Your resume
  • A brief cover letter outlining your rostering experience
  • Detail your experience using UKG or similar workforce management tools

Shortlisted candidates may be required to complete a short task or systems assessment during the interview process.

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