Service Delivery and Rostering Officer

Category: Officer

Location:

Melbourne, VIC, AU, 3004

The Opportunity

• Permanent Full-Time position
• Cheltenham, VIC location
• Continuous professional development opportunities

Our Service Delivery Teams are the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care. With the merger of our VIC, NSW and ACT teams, we currently have an opportunity for an exceptional customer service professional to join our Service Delivery team as a Rostering Officer who's looking to further their career in health and community care

The team is engaging, collaborative, and supportive to ensure you're able to reach your full potential. You'll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Take your next step with HenderCare.

About The Role
Reporting to the Service Delivery & Rostering Team Lead and working as part of the Service Delivery team, you will form part of one of the most important teams in our organisation. At its core, this dynamic and fast-paced teamwork in a call-centre style environment to ensure the work you do positively impacts the lives of our clients and allows them to live as independently as possible.

This exciting new role at HenderCare offers a dynamic blend of responsibilities, where you'll divide your time between coordinating and scheduling client support services, ensuring the perfect match between clients and field workers and managing key NDIS administrative tasks. You will work within the VIC officer managing the rostering across different state portfolios 3 days of the week and assist with administration the remaining 2 days of the week providing the perfect balance for your week.

Overall, You Can Expect To

• Facilitating a rapid response to fill the immediate scheduling of workers for rosters, according to client agreements and care plans and communicating amendments with relevant clients and field workers
• Maintain, in an immediate capacity, client rosters in HenderCare's rostering system and amend as necessary.
• Identify and apply effective, efficient, and cost-neutral rostering practices in line with the Social Community Home Care and Disability Services Award (Award).
• Assist with client intake processes, scheduling appointments, and maintaining accurate documentation for NDIS services ensuring all service agreements are most up-to-date and signed.
• Respond to all relevant enquiries, including responding to scheduling queries and gaps in a timely manner, usually in real-time, and being a first point-of-contact for field workers in an after-hours capacity
• Proactively ensure that rosters are operating effectively and that variations do not impact other areas negatively.

Our Ideal Candidate
We are looking for engaging, energetic, and passionate people who are experienced working in a fast-paced customer-focused position with a commitment to the delivery of efficient and high-quality services. You will show initiative and a confidence in your own skills and abilities, including being able to priorities your workload and work with tight deadlines with relative autonomy which will allow you to thrive in what can be a challenging environment.

You Will Also Bring

• Strong communication and interpersonal skills, including the ability to establish and maintain effective relationships with clients, families, and relevant stakeholders.
• Dedication to being a team player in a proactive and supportive workplace culture.
• Strong organisation skills.
• Experience within the community care sector, rostering/call-centre environment, will be advantageous.
• Demonstrated working knowledge of complex electronic rostering/scheduling systems will also be advantageous.

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.
Welcome to HenderCare
At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?
Make a Real Impact:
Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you're working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support

Grow your career:
We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.

Connected, Supportive Team Culture:
Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you'll feel supported, heard and empowered.

Flexible Working Arrangements:
We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.

Benefits:
Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and an amazing Employee Assistant Ptogram to support your well-being in the role.

At HenderCare, we don't just fill roles we empower people to build meaningful careers. If you're ready to make a real impact in a dynamic, purpose-driven environment, we'd love to hear from you.

Diversity, Safety and Inclusion
HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today
Are You Ready To Take The Next Step In Your Career And Would Like To Apply For This Exciting Opportunity? You Will Need To

• Apply through SEEK or via our career's website
• Create/update your candidate profile.
• Attach a current Resume/CV.
• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

Applications close on Monday, 17 November at 11:59 pm

For more information, please contact

Please do not e-mail your applications.