Client Service Executive

2 weeks ago

Sydney, Australia BNP Paribas Full time

CLIENT SERVICE EXECUTIVE (JOB NUMBER: C D000375)

**Position Objective**

To engage with clients and provide a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank's objectives such as observing controls and ensuring efficiency.

**Roles and Responsibilities**
- Primary point of contact for corporate bank clients in relation to requests for information, problem resolution (payments, eBanking) and service activities across the corporate bank products covering cash management, term deposits, online FX, billing and associated eBanking channels, including Level 1 eBanking support (helpdesk)
- Record, monitor and resolve and/or ensure fulfillment of client requests using the internal workflow management system (Hobart).
- Escalation & follow up of problems/technical issues with internal and regional teams (product/system)
- Proactively reach out to the client in support of bank initiatives/ events involving sensitive/complex communication, under the guidance of Manager Client Fulfillment.
- Assist with general and adhoc projects as directed by Manager Client Fulfillment.
**Key competencies required for the role**:
**_Technical:_**
- Preferably knowledge of corporate bank products, i.e. Cash management,, Term deposits, electronic banking platforms
- Experience in a client facing role
- Comfortable with technology and MS office tools
- Minimum 2-3 years’ experience in Corporate Banking processing environment

**_Behavioural:_**
- Motivation and prioritisation -requires the incumbent to display a high degree of self-motivation and good time management skills.
- High degree of problem solving
- Communication - able to clearly convey information both internally and externally.
- Ability to operate autonomously and show initiative

**Primary Location**: AU-NSW-Sydney

**Job Type**: Standard / Permanent
**Job**: CUSTOMER RELATIONSHIP MANAGEMENT
**Education Level**: Bachelor Degree or equivalent (>= 3 years)
**Experience Level**: At least 2 years

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