Client Engagement Specialist

1 day ago

Sydney, New South Wales, Australia RWR Executive Full time $90,000 - $120,000 per year

The Brand

Join one of Australia's most established luxury fashion houses, admired globally for its distinctive design, premium fabrics and strong international presence. Known for its modern yet timeless collections, this label has boutiques across major fashion capitals as well as in Australia's most exclusive retail precincts.

The new Chatswood Chase boutique represents the brand's next phase of growth in Sydney, offering an exciting opportunity for an experienced leader to set the standard in client experience from day one.

Your New Role

The Client Engagement Specialist leads the stylist team on all areas of client relationships and engagement. The role is responsible for ensuring best practice in service, coaching the team on clienteling, and embedding the effective use of CRM to build long-term loyalty. It's a hands-on leadership position that combines direct client interaction with team development and strategy execution.

What You Will Get Up To

  • Lead and coach stylists to deliver a luxury client experience across all touchpoints.
  • Oversee CRM use in-store, ensuring accurate data capture, segmentation and follow-up activity.
  • Design and implement personalised client journeys, including appointments, styling sessions and boutique events.
  • Build strong one-to-one relationships with high-value clients, ensuring a seamless and memorable experience.
  • Use CRM reporting to analyse client engagement, identify opportunities and support commercial goals.
  • Provide training and feedback to the team to ensure clienteling standards are consistently met.
  • Partner with store leadership to integrate client engagement into broader sales and performance objectives.
  • Act as the escalation point for sensitive client matters, handling them with discretion and professionalism.

The Experience Checklist

  • Previous experience in luxury or premium fashion retail, ideally in a client engagement, CRM or styling leadership role.
  • A proven ability to coach and develop a team around service and client relationships.
  • Confidence in using CRM platforms and applying data insights to engagement strategies.
  • Demonstrated success in building and maintaining long-term client relationships.
  • Excellent communication, interpersonal and presentation skills.
  • A genuine interest in luxury fashion/ australian designers, styling and delivering personalised service.
  • Professional, polished and client-first in approach.

What's Next?

If this sounds like your dream role, apply now Alternatively give Caitlin a call on or email your resume directly to

  • Client Engagement Lead

    1 week ago

    Sydney, New South Wales, Australia Hummingbird Solutions PTY Ltd Full time $120,000 - $150,000 per year

    Title:Client Engagement LeadDivision:Functional ServicesReports to:Functional Services ManagerSUMMARYThe Engagement Lead is responsible for the client's success. They play a crucial role as the lead consultant during the delivery of our specialist PPM Deployments. Working closely with clients to assess their maturity levels, define improvement areas, and...

  • Client Communications Specialist

    7 days ago

    Sydney, New South Wales, Australia Cuscal Full time $90,000 - $120,000 per year

    Job Description Our client's success is our success. And you make it happen Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen.   At Cuscal, we've been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of...

  • Client Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Law Partners Personal Injury Lawyers Full time $60,000 - $80,000 per year

    Join Law Partners – One of Australia's largest plaintiff personal injury law firmAtLaw Partners, we pride ourselves on delivering exceptional client care and achieving outstanding results for our clients. We're seeking a dedicated and proactiveClient Care Specialistto join our award-winning, fast-growing team in Sydney CBD. If you thrive in a dynamic...

  • Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Client Services Full time $90,000 - $120,000 per year

    Salary: AU$85,000 - AU$100,000Who we areWelcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across...

  • Customer Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia LexisNexis Full time

    About the BusinessAt LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.About the Role:We're looking for a...

  • Client Payment Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Aon Corporation Full time $60,000 - $80,000 per year

    ResponsibilitiesClient Payments SpecialistThis is a hybrid role with the flexibility to work both virtually and from our Sydney/Paramatta officeAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive team and...

  • Client Services Specialist

    1 day ago

    Sydney, New South Wales, Australia Compare Club Full time $104,000 - $130,878 per year

    Compare Club is helping Australians make smarter choices about life insurance, health insurance, and more. As we continue to grow, we're looking for aClient Services Specialistto join our Life Insurance team. In this role, you'll be focused on building strong relationships with existing customers and supporting them in managing and retaining their life...

  • Customer Engagement Specialist

    7 days ago

    Sydney, New South Wales, Australia DXC Technology Full time $90,000 - $120,000 per year

    Job Description:DXC Technology (NYSE: DXC) – where talented individuals embrace change, seize opportunity, and help shape the future of customer success.DXC has a strong and established presence in the Australian insurance sector. We manage workers' compensation claims as an agent in Victoria and also oversee self-insurance and general insurance claims...

  • Board Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia Insurance Australia Group Full time

    Create impact as a Board Engagement SpecialistYour RoleWere looking for a Board Engagement Specialist to join the Office of the NRMA CEO (RIA). This role supports governance delivery across our joint partnerships, specifically RACQ, IAG and IMA and helps ensure our CEO meets board-related obligations.Youll work closely with senior leaders and operational...

  • Client Relations Specialist

    1 week ago

    Sydney, New South Wales, Australia Richemont Full time $60,000 - $90,000 per year

    We are looking for an experienced Client Relations Specialist to join the team within Richemont Oceania, based in our Sydney CBD office.Reporting to Client Contact & Administration Manager the Client Relations Specialist will support Customer Service Administration and Workshop teams, ensuring excellent service for Richemont Maison's and customers.If you are...