Duty Manager

**About SIXT Australia**:
SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That’s why we’re committed to providing a safe and healthy environment and employee perks to support this commitment.

SIXT Australia is seeking a **Permanent Full Time Duty Manager **to join the team at **Melbourne Airport**.

**Your Opportunity**:
As a Duty Manager, you will be responsible for:

- Day-to-day operational support
- Supervising the frontline team including Customer Experience Agents
- People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales
- Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns
- Achieving targets and KPIs, and delivering high audit and compliance standard for the business
- Reporting and daily fleet management

**About you**:

- Demonstrated ability to lead a high performing team
- Exceptional customer service skills and/or experience
- Enthusiastic and driven individual who strives to exceed targets
- Excellent verbal and written communication skills
- Strong attention to detail with a good work ethic
- Current unrestricted Provisional or Full Driver’s Licence
- Full working rights in Australia

At SIXT Australia, we will keep you safe along the way, so your safety and wellbeing is our priority and we expect your commitment to our health and safety policies and encourage others to do the same. All successful applicants will be required to complete a rigorous pre-employment medical check including drug and alcohol screening and provide a valid National Criminal History Check (if you do not have a current valid check, you will be required to complete a check).

**Employee Benefits**:
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- “ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends
- Discounts on all NRMA Insurances, group products and free roadside assistance
- Accommodation discounts and VIP extras to the NRMA Award winning Tasmanian Lodges, Hotel and NRMA Holidays Parks and Resorts
- Access to exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
- Uniform will be provided
- Staff car parking available
- Flexibility to work on a rotating shift roster - 7 days shift work including weekends and public holidays
- Monthly incentive schemes and generous shift loadings
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
- Great team environment with full on-the-job training and support to help your achieve your goals and reach your potential
- Health insurance