Ramp Operations Duty Manager

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

Required to manage, lead, direct and develop the Melbourne Ramp Department both operationally and financially in a safe, efficient and effective manner, whilst ensuring high level service delivery to our Airline Customers.

**Main accountabilities include**:
Key duties and tasks will include, but will not be restricted or limited to:

- Provide leadership for all staff involved in the delivery of ground handling services.
- To set and ensure operation procedures achieve quality and performance standards.
- Meet ground handling service performance objectives by monitoring, reporting and follow up of actual performance.
- Planning and implementation of staff resource requirements and training needs.
- Assess staff performance, conduct and coordinate appraisals and deal with disciplinary issues that may arise.
- Ensure accurate and quality communications take place with all relevant internal and external parties such as Passenger Services and Customer Airline Management (particularly during operational disrupts)
- Development of an efficient, customer focused and industrially stable workforce, based on a strategy of staff involvement, accountability, development and team work.
- Ensure appropriate reporting of all accidents and incidents with all corrective actions implemented.
- Ensure client ground handling standards are consistently met.
- Maintain a high standard of presentation for Menzies Aviation.
- Establish and maintain relationships with sub-contractors and monitor their performance.
- Establish and maintain relationships with Airport authorities.
- Ensure all revenue streams are captured (overview and understanding of RSMS).
- Responsible for day-to-day operational performance, safety, security and customer satisfaction through effective support and management of delivery areas.
- Any other duties as allocated from time to time
- Shift work role covering the Domestic and International ramp operations, Monday to Sunday on a rotational roster.

**Qualifications and Experience**:

- Demonstrated capability with computers including working knowledge of the Microsoft Suite.
- Ability to undergo training on internal Menzies safety reporting and revenue capture systems.
- High level leadership and managerial ability
- Interpretation and observance of applicable Enterprise Agreements.
- Strong interpersonal and communication skills.
- Excellent organisational and time management skills.
- High level attention to detail.
- High level customer service delivery.
- Strong work ethic and positive attitude.

**Safety, Security and Compliance**:
**ALL** employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions**

Need more detail? Feel free to contact Ramp Management for further information.