Collections Crew

4 days ago

Melbourne Airport Victoria, Australia Lotte Duty Free Full time

ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

ABOUT THE OPPORTUNITY

Reporting to the Store Manager, we are currently seeking highly organised and enthusiastic Collections Crew member to provide premium service both friendly and exceptionally efficient, while dispatching orders to Lotte Duty Free customers at the Collections Counter.

You will be working in a fast-paced, customer-centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE

  • Distribute orders at the Collections Counter and handle "un-packs" and "re-packs" with accurate computer entries.
  • Provide quality customer service and assist on the shop floor as needed.
  • Check remaining parcels at shift end and report stock control or sales issues to the Compliance Officer.
  • Communicate customer issues to the Hotline Team via email and report pre-order inquiries or errors to Sales Managers.
  • Be aware of, and adhere to, Airport security emergency and health and safety procedures.

ABOUT YOU

Essential:

  • Previous customer service experience in a fast-paced environment
  • Intermediate experience with Microsoft Office
  • A reasonable level of physical fitness, as manual handling and heavy lifting will be involved
  • High attention to detail
  • Strong communication and numerical skills
  • Responsible Service of Alcohol (RSA) certification required

Desirable:

  • Knowledge or experience with international brands and in a duty-free environment
  • Previous cash handling experience

WHY JOIN LOTTE DUTY FREE

  • Monthly Sales Commission Program
  • Team Discount Program
  • Airport Retail Stores Discount (10% -20%)
  • Free Car Parking
  • Uniform & ASIC Pass Provided
  • Sales & Product Training Program
  • Employee Assistance Program and Health initiatives
  • Private Health Insurance Discount
  • Lotte New Employee Induction & Safety Leagues Program
  • Long-term Career & Professional Development Opportunities
  • Recognition of Service Awards ($ Gift Cards)
  • Safe, Diverse & Inclusive Work Environment with a Supportive Culture

DETAILS OF THE ROLE

  • Location: Melbourne Airport
  • Part Time position 60 hours' fortnightly
  • Full Time position 76 hours' fortnightly
  • 2 week rotating roster
  • Availability to work a flexible schedule including nights, weekends, and public holidays
  • Flexibility with hours of work is important as our stores are open for long periods

It is essential to have your own form of reliable transport due to the early/late hours of work.

To work with Lotte Duty Free, you must hold a current Australian or International Passport.

Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.

If this excites you, we want to meet you

  • Crew Member

    2 days ago

    Brisbane Airport, Australia Burger Urge Full time

    Burger Urge Brisbane Airport DFO - Crew Member Burger Urge (BU) has been making delicious and juicy burgers for 16 years! We believe in making burgers the way they should be. We use premium local ingredients for our delicious, classic, and on-trend recipes. Burger Urge is a fast-growing and dynamic restaurant chain with a passion for burgers. We are...

  • Airline Cabin Crew

    2 days ago

    Melbourne Airport, Australia Virgin Australia Full time

    We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything...

  • Crew Member

    2 days ago

    Brisbane Airport, Australia Burger Urge Full time

    Burger Urge DFO Crew Member Burger Urge (BU) has been making delicious and juicy burgers for 16 years! We believe in making burgers the way they should be. We use premium local ingredients for our delicious, classic, and on-trend recipes. Burger Urge is a fast-growing and dynamic restaurant chain with a passion for burgers. We are looking for an...

  • Elka Collective

    2 days ago

    Melbourne, Victoria, Australia Brand Collective Full time $45,000 - $55,000 per year

    JOIN THE ELKA COLLECTIVE CREW THIS SEASONAL PERIODSeasonal Casual Team Members – Elka Collective | September 2025 to February 2026Established in Melbourne in 2014, Elka Collective blends timeless sophistication with a relaxed approach to luxury, through collections crafted to evoke confidence and a sense of effortless contemporary appeal. Our purpose is to...

  • Crewing Officer

    4 days ago

    Melbourne, Australia Jetstar Full time

    **Company Description** - ** 7-day shift work opportunity based in Collingwood**: - **Exciting opportunity to work with a hard-working and highly skilled team!**: - ** Access to a range of employee benefits, including our world-class staff travel program**: - ** 12 month fixed-term contract** **The Opportunity** Jetstar’s **Operations Delivery** team...

  • Airline Cabin Crew

    2 days ago

    Perth Airport, Australia Virgin Australia Full time

    We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything...

  • Airline Cabin Crew

    2 days ago

    Perth Airport, Australia Virgin Australia Full time

    **This role is in our Regional team, meaning you’ll only rarely be away from home overnight since your flights will be mostly within WA and returning to Perth at the end of the day.** We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we...

  • Retail Assistants

    2 weeks ago

    Melbourne, Australia The Social Crew Full time

    The Social Crew Here's a great little concept store popping up in Melbourne. The Mixed Business store will celebrate Melbourne's underground creative network in a specially curated store, focussing on contemporary art, product and makers, and celebrate the breadth of talent within our city. - Engagement with the customers - Helping to celebrate local and...

  • Crew Member

    1 week ago

    Melbourne, Australia GoBoat Melbourne Full time

    **Job description** We are looking for new and enthusiastic crew members to join our team. If you love the outdoors, working with other people, and you think you'd excel at creating great customer experiences, we'd love to hear from you! You must have a boat licence and are competent on the water. **About Us** GoBoat started in Copenhagen in 2014 and...

  • Production Event Crew

    2 days ago

    Melbourne, Victoria, Australia Harry the Hirer Full time $40,000 - $80,000 per year

    Harry the Hirer Productions is looking for crew to join the operations team that co-ordinate the delivery and installation of our Production equipmentThe main duties of this role include, but are not limited to:Driving, delivering, setting up & collection of Production stock from warehouse to siteOn-site installation, setting up & removal of Production stock...