Duty Manager

3 days ago

Melbourne Airport, Australia AirAsia X Full time

**AirAsia X is seeking a dynamic Duty Manager - Melbourne (MEL) to be part of the best airline team in the sky**

**Guest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations.**

**Main Responsibilities**
- The function and responsibilities are to coordinate, supervise, monitor implementation, plan and develop the department.
- Planning to ensure that manpower requirements are sufficient for the operation
- Provide vision and operations strategy in the field follow Fare Carrier Operations, by maximizing the productivity and minimizing the operating cost.
- Ensure effective communication and coordination with relevant local and government agencies in the continuous assessment of airports and associated facilities to meet the targeted standards and procedures of operations.
- Ensure that standard discipline of all ground staff is at the highest level at every time when dealing with the internal and external customer.
- Plan and review the staff roster to be fair to all staff, meet labor law requirements and fully meet operational needs.
- Coordinating, Planning, preparing and presenting budgets for the department.
- Targeting optimal efficiency in administrative routines and the standards of the daily operations in order to meet the company procedures and requirements.
- Efficiently respond to any complaints and compliments from passengers.
- Liaising closely with the Training Center in monitoring performance and incorporating new training needs into future programs. Ensuring that all manuals used in Ground Operations are developed, maintained, amended and distributed in a timely manner, strictly adhering to applicable standards of regulation.
- Has authority to make decisions up to Low Risk Event to the safety and/or security of the aircraft operations and shall consult HOD for any medium risk events.
- Ensure ground handling operations are conducted in accordance with applicable regulations and AAX Standard.

**Traits**
- Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.
- Proficient in oral and written English or local language where staff is located.
- Ability to maintain high confidentiality, tactful and discretion when dealing with people
- Possess good management and leadership abilities
- Possess good interpersonal and communication skills to collaborate effectively with passengers
- Able to work on flexible hours.

**Merits**
- Completion of tertiary education
- Diploma or Bachelor's Degree in any field will be an added advantage
- Minimum 5 years experience in the aviation industry is an added advantage
- Analytical with problem solving skills.
- Good writing skills and able to handle passengers' complaints.
- High comfort level working in a diverse environment
- Good knowledge of MS Word, Excel and PowerPoint.

**Location: Melbourne Airport (MEL)**

**Salary**: $6,000.00 - $6,300.00 per month

**Benefits**:

- Employee discount
- Maternity leave
- Professional development assistance
- Travel reimbursement

Schedule:

- Rotating roster

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Melbourne Airport, VIC 3045: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to work in shift schedule?

Work Authorisation:

- Australia (required)

Work Location: In person

  • Sales Manager

    2 days ago

    Melbourne Airport, Victoria, Australia Lotte Duty Free Full time $60,000 - $120,000 per year

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • Duty Manager

    2 weeks ago

    Melbourne Airport, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Duty Manager

    4 days ago

    Melbourne Airport, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Collections Crew

    2 weeks ago

    Melbourne Airport, Victoria, Australia Lotte Duty Free Full time

    ABOUT LOTTE DUTY FREELotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...

  • Ramp Duty Manager

    1 week ago

    Melbourne Airport, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Ramp Duty Manager, you will primarily be responsible on a shift basis, for the day-to-day oversight and...

  • Ramp Operations Duty Manager

    3 days ago

    Melbourne Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role...

  • Duty Manager

    2 weeks ago

    Brisbane Airport, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Duty Manager

    2 days ago

    Coolangatta Airport, Australia Avis Budget Group Full time $60,000 - $120,000 per year

    Looking to step into a managerial position?  We have just the opportunity for you at the airportLeadership roleGold Coast Airport based - Coolangatta AreaLarge international organisation with opportunity to move internallyAbout the role:As a Duty Manager, you will control the day-to-day operations of all staff and fleet at the Airport.  This will include...

  • Guest Services Duty Manager

    6 days ago

    Melbourne Airport, Australia AirAsia X - Australia Full time $80,000 - $120,000 per year

    Job DescriptionAirAsia X is seeking a dynamic Duty Manager - Melbourne (MEL) to be part of the best airline team in the skyGuest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations.​Main Responsibilities The function and responsibilities are to coordinate, supervise, monitor...

  • ▷ [Urgent] Retail Sales Manager

    3 days ago

    City of Melbourne, Australia Lotte Duty Free Full time

    Location:Melbourne Airport Posted on:17 October 2025 ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world...