Technical Support Specialist

2 weeks ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

$65000 - $85000 per annum

**Job Type**

Full Time

**Ref**

JO-
2208-560040

**Contact**

Melissa Haddah

**Posted**

about 2 hours ago
- Level 1, 2 & 3 Technical Specialist Support
- Billingual - English & East Asian languages
- Attractive salary

**Responsibilities**:

- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize wor
- Level 1, 2 & 3 Technical Specialist Support
- Billingual - English & East Asian languages
- Attractive salary

**Responsibilities**:

- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experienceSome travel, local and international may be required in a supporting role for events.
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload

**Experience required**:

- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- 4+ years of relevant industry experience
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Sound problem-solving abilities
- Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
- MDM/EMM knowledge or experience is desirable
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives

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