Technical Support Specialist

13 hours ago

Melbourne, Australia Aggreko, LLC Full time

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progress for our customers.

Why Aggreko? Here are some of the perks and rewards.
- Work from home or in a local service centre
- Competitive compensation
- Uncapped quarterly bonus structure
- Paid training programs and tuition reimbursement
- Safety-focused culture
- Community volunteering program
- A range of career development opportunities.

What you’ll do:
As a Technical Support Specialist you will provide technical support to the APAC business as an Agent within the Technical Support Desk (TSD) function. You’ll also assist the Operations Team with troubleshooting equipment issues and coordinate technical solutions for complex Sales enquiries.

The main responsibilities include:

- Operate as an Agent of the Aggreko Technical Support Desk, providing quality support to our customers
- Monitoring of support desk enquiry, processing and resolution by system metrics
- Liaise with client’s technical staff and visit potential job sites, as required, to verify job needs.
- Create and maintain all Standard Work Instructions relevant to our current and new products to support all maintenance activities.
- Evaluate and produce technical/component specific reports on new/existing fleet assets.
- Provide effective and specialist technical support to operations.
- Contribute to evolution of the help desk function, process and system (software) development.
- Liaise with Aggreko Sales, Technician and Management functions to provide technical solutions
- Assist Aggreko technicians with troubleshooting, equipment operation and process queries
- Support sizing and specification of generator, load bank, electrical distribution and refrigeration systems
- Analysis and interpretation of technical drawings to determine parameters for safe and efficient connection of power packages to customers’ electrical distribution systems

You’ll have the following skills and experience:

- Exceptional customer service
- Post-secondary qualification with relevant experience to meet key responsibilities.
- A good communicator, both written and oral.
- Strong computer design skills.
- Team player, able to work autonomously to achieve own and team KPI’s
- Promoter of continuous improvement philosophy
- Creativity and problem solving
- Multi skilled technical ability
- It is highly desirable if you have experience as an electrician, electrical technician or electrical design.

Join us, bring your energy, and grow your career.

LI-TAG

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

  • Technical Support Specialist

    6 days ago

    Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home! - Use your skills to navigate complex escalated technical problems. - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and...

  • IT Technical Support Specialist

    2 days ago

    Melbourne, Victoria, Australia First Super Full time $60,000 - $90,000 per year

    IT Technical Support SpecialistSuperannuation AdministratorCarlton, Melbourne CBD fringeAbout UsThe Administrator that plays a critical role in providing further management services to Industry Super Fund.The roleThe IT Technical Support Specialist is responsible for providing technical assistance and support to end-users as well as supporting the efficient...

  • Technical Support Specialist

    4 weeks ago

    Melbourne, Australia Satcom Direct, Inc Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 5 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Support Specialist

    2 weeks ago

    Melbourne, Australia Avature Full time

    To make sure that our SaaS platform is always business advantage (and never a technical difficulty), our Technical Support Specialists play a multifaceted role that makes them a key component of the Avature user experience. These specialists are the first in line to give support to our customers, whatever the issue might be. They perform complex technical...

  • Technical Support Specialist

    3 weeks ago

    City of Melbourne, Australia Satcom Direct, Inc Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted Yesterdayjob requisition id: R3989We will be accepting applications through October 24, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Training and Support Specialist

    6 days ago

    Melbourne, Australia The Toro Company Full time

    Toro is seeking a Technical Training & Support Specialist to join our team in this newly created role. As a key member of Toro Australia, you will be responsible for delivering comprehensive technical training and support to our internal and external stakeholders. Your role will involve developing and implementing training programs that cover the full range...

  • Technical Support Tier 1 Specialist

    2 days ago

    Melbourne, Australia Tesla Full time

    What to Expect - The Technical Support Specialist provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. In the Tier 1 team, the Technical Support Specialist will field calls direct from customers with product enquiries. This position will...

  • Technical Specialist

    2 days ago

    Melbourne, Australia Qantas Airways Limited Full time

    Perfect time to join us as we expand our Engineering Team to ensure that we are equipped to meet growing demand and make the most of future opportunities - Act as the primary structures focal for the Boeing 787 fleet - Immediate access to staff travel benefits Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares...

  • Technical Specialist

    2 weeks ago

    Melbourne, Australia Qantas Airways Limited Full time

    Collingwood Head Office location - Immediate access to industry leading staff travel benefits - Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s...

  • Technical Support Specialist I

    6 days ago

    Melbourne, Australia Precision Medicine Group Full time

    Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist I **to support our Australian team members (in and around...