Technical Support Specialist

10 hours ago

Melbourne, Victoria, Australia beBeeSupport Full time $84,000 - $112,000

Exciting opportunity alert

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a key member of our technical support group, you will work closely with experienced technology leaders to provide top-notch customer service and support.

Main Responsibilities:
  • Troubleshoot technical issues by identifying root causes, collecting detailed problem descriptions, and replicating the issue for accurate analysis.
  • Communicate progress with clients while ensuring all related records are updated in our CRM system for seamless tracking.
  • Collaborate daily with developers and peers to achieve collective goals.
  • Share best practices for utilizing and deploying software products to maximize customer value through effective solutions.
  • Meet support KPI targets and SLAs to maintain exceptional service standards.
Requirements:
  • Fluency in English is mandatory; fluency in Japanese is an asset.
  • A minimum of 1 year experience in a technical client-facing role.
  • General software troubleshooting skills, including logical problem-solving techniques.
  • Familiarity with client-server architecture and its applications.
  • Experience working with and troubleshooting web-based applications for efficient resolution.
  • Ability to communicate complex technical instructions clearly to people with limited experience for successful knowledge transfer.
About Us:

Our organization strives to create a diverse environment where everyone feels valued and supported. We aim to be an equal opportunity employer and welcome applicants from all backgrounds.

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