Telco Business Support Officer

5 days ago

Dandenong, Australia Aussie Broadband Full time

We're currently looking for a Business Support Officer to become a valued member of our team - this role will be based in Dandenong.

If you thrive in dynamic environments and demonstrate outstanding adaptability, this opportunity is tailor-made for you to showcase your skills
- At Aussie Broadband we believe _**_difference _**_is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud _**_Equal Opportunity Employer _**_, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. _
- Join us as we continue to grow and make a mark as the 5th largest telco in Australia _

**Why work for Aussie?**

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down

Our fantastic culture lives and breathes our values:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

**We are proud to be a**B Corp Certified company**, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

**We care about our community**through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it - **We have been named one of the top employers in Australia by**HRD magazine**.

**The good stuff**
- **26 weeks paid parental leave**for both **primary and secondary caregivers**(in addition to any government-paid leave)
- **Discounted internet**up to the value of $109 per month
- **20% off**our Mobile services
- **Day to day benefits**like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
- **Celebrating you**With monthly rewards and recognition
- **Internal training**and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing **Aussie merch**
- **Fitness Passport**for access to multiple gyms and pools across Australia

**Let’s talk about you**
- An understanding of the business telco industry
- Demonstrated ability to troubleshoot using the OSI model
- Solve complex problems
- Work independently and as part of a team
- Learn quickly and adapt to changing situations

**How will you support our “Why?”**
- Uphold our customer service standards and achieve call handling targets
- Address technical assistance requests via phone and electronic channels
- Determine our business customer needs through effective questioning and product analysis
- Resolve technical and non-technical issues within established Service Level Agreements
- Conduct research using internal and external resources when necessary
- Assist internal and external field staff with fault and installation inquiries

**Ready to join?**

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

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