Feedback Officer

**ABOUT THE**
**ROLE***:
**Summary of the role**:The Applicant will provide a seamless approach to feedback (complaints, compliments, enquiries and suggestions) management and resolution in consultation with varied Mercy Health employees. The role aims to provide a thorough, respectful and timely response to those who provide feedback; this role will help support Mercy Health to strengthen its commitment to being a truly Person Centred organisation.
- Permanent Part Time Position at 0.5FTE
- Role to be located at Mercy Health Corporate office in Richmond, VIC, however flexibility is provided to work at other Mercy Health sites as well as from home when appropriate.
- Primary Purpose/focus of the role is to provide quality client-focussed responses to feedback from patients, their family and carers and all members of the Community that access Mercy Health services.
- Work with Health Services to provide timely responses to feedback in accordance with Mercy Health values and key performance indicators.
- Support and provide direction to staff regarding best practice feedback management.

**ABOUT YOU:
- Requirement to work autonomously and within a team environment.
- This role will require you to naturally be caring in nature, empathic and compassionate with a strong work ethic.
- Registration with AHPRA as a healthcare provider (Nursing, Midwifery or Allied Health) qualification highly desirable.
- Advanced literacy, I.T and Microsoft Word skills.
- Must be able to work in office on a Friday.
- Consumer Engagement Experience within a Healthcare setting.

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- Caring for our people and those important to them with generous employee assistance available for employees and their families
- Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Karen Russell

Ms Karen Russell

Ms Kathryn Lewis