APS5 Internal Review Officer

2 weeks ago

Richmond, Victoria, Australia Randstad - Public Sector Full time

APS5 Internal Review Officer

  • Location: Richmond or Dandenong
  • Duration: 12-month assignment with potential for extension
  • Pay Rate: $55.24 per hour + super
  • Eligibility: Australian Citizenship is a mandatory requirement.

About the Role:

The core function of this position is to perform moderately complex to complex review work within a framework guided by legislation, policies, and established precedents.

The Internal Review Officer is responsible for undertaking the review of decisions regarding two critical areas: funding provided in participant plans and applications to approve or decline scheme access. You will prepare decisions for final approval by a delegate.

As an APS5 Officer, you will manage an active caseload of review requests, focusing on ensuring all decisions are provided in a timely and efficient manner.

Why This Role Matters:

  • Participant Support: Guide and assist participants and applicants throughout the review process.
  • Ensuring Fairness: Uphold the integrity and fairness of the organisation by ensuring equitable treatment and the protection of participants' rights.
  • System Improvement: Contribute to the enhancement of processes and policies through valuable feedback.
  • Legal Compliance: Ensure the organisation operates within the legal framework and adheres to all relevant laws and regulations.

Key Responsibilities:

  • Collaborate with participants/applicants to gather information pertinent to review requests.
  • Inform participants/applicants and their representatives about decisions, review processes, and appeal procedures.
  • Prepare evidence-based decisions in accordance with the NDIS Act, NDIS rules, Operational Guidelines, and policies.
  • Monitor and manage caseloads, ensuring that internal reviews are completed within stipulated timeframes.
  • Contribute to quality improvement initiatives aimed at enhancing service delivery practices, processes, and systems.

Desirable Qualifications and Experience:

  • Qualification in relevant field such as law, social work, psychology, or disability studies or experience in the field.
  • Certifications in disability services, case management, or legal studies are advantageous.
  • Experience within the disability sector, social services, or related fields is highly valued, particularly roles involving case management, advocacy, or legal decision-making.
  • Previous roles requiring information analysis, decision-making, and report writing.

Apply Now:

If this role aligns with your experience and you are passionate about making a real impact in the disability sector, please apply.

Please Note: Applications close on 7th November 2025. Applications received after this date may not be considered for this specific role, but you are still encouraged to apply for consideration in future opportunities.

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