Participant Support Officer

2 weeks ago


Richmond, Australia Talent International Full time

**Job Details**:
**Location**

Richmond

**Salary**

Up to AU$37.36 per annum

**Job Type**

Full Time

**Ref**

BBBH101516_1683269936

**Contact**

Liam Lasslett

**Posted**

about 1 hour ago

**The opportunity**

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract spanning 12 months with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Richmond location.

**About the role**

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

**Responsibilities will include**
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
- Undertaking research and investigation activities and preparing associated reports and correspondence
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback in the Business systems

**About you**
- ** Australian citizenship is a requirement to be eligible for this position**:

- Previous experience within Government or Disability highly advantageous
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes

**APPLY



  • Richmond, Australia Support Agency Full time

    Location: Vineyard, Richmond & Hawkesbury NSWClassification: Full TimeAbout us:Support Agency provides Support Coordination and Allied Health Supports to participants facing an array of complexities. Working collaboratively as a team, we offer our participants holistic support to achieve the best outcomes. We are proudly person-centred and focus on...


  • Richmond, Australia Care Cove Support Services Full time

    We are a Community Service Provider looking to empower people and create more opportunities. We are driven by strong ethics, work values and a ‘can do’ attitude and we are on a mission to build a community where everyone is treated respectfully. **About the role** The work entails providing community support to a NDIS participant with mobility...


  • Richmond, Australia Epworth Full time $12,000 - $15,900 per year

    Company Description Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united...

  • Project Officer

    1 week ago


    Richmond, Australia Talent International Full time

    **Job Details**: **Location** Richmond **Salary** AU$42.52 - AU$42.54 per hour **Job Type** Full Time **Ref** BBBH98770_1676600840 **Contact** Liam Lasslett **Posted** 8 minutes ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple APS4 Project Officer's to...


  • Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - The Systems Support Officer is responsible for providing functional support to end users of Mercy Health Home Care Services’ Client Management system (Carelink+). This role sits within the Homecare Business System team and is highly business and functional support focused. Responsibilities include responding to and resolving systems...


  • Richmond, Australia Babcock International Full time

    **Maintenance Support Officer**: - Location: Richmond, NSW, AU, 2753- Onsite or Hybrid: OnSite- Roles based at RAAF Base Richmond, NSW - Be part of a major contract with the ADF, working directly with military-grade equipment. - Work alongside a dedicated team of professionals, fostering a strong sense of camaraderie and purpose. **About the Role** Are you...


  • Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full-time Hours: 76 hours per fortnight, Monday-Friday Salary: TBA Location: Hybrid, Support Services, Richmond office and home Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs,...


  • Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - The Systems Support Officer is responsible for providing functional support to end users of Mercy Health Home Care Services Client Management system (Currently Carelink+). This role sits within the Homecare Business System team, is highly business focused providing a great opportunities for an existing IT professional or someone who is...


  • Richmond, Australia IND Technology Pty Ltd Full time

    **Job Summary**: **About Us**: IND Technology Pty Ltd is a world leader in IoT-based early fault detection technology with offices in Melbourne, New York, Malaysia and Canada. **Key Responsibilities**: **Sales Support**: - Assist the sales team with day-to-day operations, including handling inquiries, processing orders, and managing customer accounts. -...


  • Richmond, Australia Epworth Healthcare Full time

    In this fixed-term (1 year), full-time role the Project Support Officer, based in Richmond, will be responsible for overseeing the increase and updating of endometriosis resources that aim to improve the health literacy for those affected by endometriosis, their carers, and the health professionals involved in treating them. The Project Support Officer as...