Participant Support Officer

7 days ago

Richmond, Australia Talent International Full time

**Job Details**:
**Location**

Richmond

**Salary**

Up to AU$37.36 per annum

**Job Type**

Full Time

**Ref**

BBBH101516_1683269936

**Contact**

Liam Lasslett

**Posted**

about 1 hour ago

**The opportunity**

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract spanning 12 months with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Richmond location.

**About the role**

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

**Responsibilities will include**
- Managing and resolving participant matters by actioning planning tasks as per the Agency Act
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
- Undertaking research and investigation activities and preparing associated reports and correspondence
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback in the Business systems

**About you**
- ** Australian citizenship is a requirement to be eligible for this position**:

- Previous experience within Government or Disability highly advantageous
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes

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