HR Systems and Experience Lead

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. SCOPE
Financial
- Nil

Working Relationships
- Internal relationships - all levels within the business inclusive of Executive Leadership Team, Group Leadership Team (GLT), Front Line Leadership Team (FLT), Belron Group Employees and People and Leadership team
- External Relationships - Belron Workday Team, External Auditors, consultants, and representatives as required

Span of Control
- No direct reports

QUALIFICATIONS
Essential
- 3+ years of experience in HRIS administration, HR technology, or related fields
- Familiarity with HR processes such as recruitment, onboarding, payroll, performance management and employee benefits

Desirable
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- HRIS certification(s) (e.g. Workday, SAP, etc)

EXPERIENCE AND ATTRIBUTES
Essential
- Ability to manage data with high accuracy and ensure system integrity
- Comfortable working with various HR technologies and understanding the integration of these systems
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent communication skills and ability to work with both technical and non-technical teams
- Proficiency in use of Microsoft Office Suite
- Excellent in customer service, attention to detail, organisational skills, ability to meet deadlines
- Willingness to learn new HR systems and processes as technology evolves

Desirable
- Experience with Workday
- Experience with processing and running Payroll

KEY RESULT AREAS

Key Result Area Definition/Context

HR Systems Management & Support
- Monitor system performance and identify areas for improvements and implement enhancements to optimise Workday functionality
- Continually focus on Workday set up and processes to create great user experience
- Coordinate with Belron Workday team to optimise the system
- Serve as primary point of contact for system issues, working closely with stakeholders, Belron Workday team and if needed external vendors to resolve issues
- Generate reports, dashboards, and summaries for key stakeholders, and providing training for stakeholders to self-serve
- Maintain accurate data in Workday
- Work closely with the OD team to have the system support key processes like Talent Review and Performance, to provide support, deliver solutions and system enhancements
- Assist with audits and ensure compliance with data governance policies
- Be familiar with Payroll systems and work closely with the Payroll team to maximise set up/integration between payroll and HR systems
- Ensure HR systems comply with legal, regulatory, and organizational data protection standards

Employee Services - A trusted advisor in the People and Leadership team, key contact for help in solving Workday and process problems
- Provide coaching and instructions to managers and employees on how to use Workday, maintaining user guides and customise for O’Brien purpose
- Drive and promote a culture to champion Workday
- Be a great relationship builder, have fun while you work and be someone others love working alongside
- Demonstrate O’Brien Values

Occupational Health
and Safety Comply with requirements of the occupational health and safety (OH&S) legislation for their region and related OH&S procedures developed by O'Brien. This includes but is not limited to
- Following safe work procedures established by O’Brien.
- Following the OH&S directions of your direct supervisor and O’Brien Management.
- Wear and maintain any personal protective equipment that is required to control exposure to hazards in the workplace, as directed by your supervisor or as described in O'Brien OH&S procedures.
- Using other safety and emergency equipment provided in the workplace as directed or as required in the O’Brien OH&S procedures.
- When required, assisting your supervisor and other workers in the risk assessment of workplace hazards.
- Report workplace hazards to your direct supervisor.
- Report injury or illness arising from workplace activities.

COMPETENCIES AND ATTRIBUTES
Competency Description

Delighting the Customer

This behaviour is about the ability to put the customer first (external/ internal), ensure quality standards and identify ways to exceed the customer expectations. Understands the customers situation, gives a quality service and provides clarification for others over difficult customer issues.
- Views everyone as a customer
- Puts self in the customer’s shoes
- Gives reassurance, e.g. “you have come to the right place, we will sort it out for you”
- Clarifies complex customer situations
- Takes pleasure in each customer being satisfied
- Takes personal responsibility for resolving customer problems and complaints
- Han