Digital Customer Experience Specialist

3 days ago

Padstow, Australia O'Brien Glass Industries Limited Full time

As the Digital Customer Experience (DCX) Manager you will lead and champion customer experience programs, specifically through digital channels but with an omni-channel approach.

**What we can offer you**:

- Flexibility and Hybrid working
- Fantastic workplace culture in a supportive and tight-knit team
- Generous Paid Parental Leave
- Discounts on major retail brands, dining, insurance, travel, health, and get up to 30% on windscreen repair and replacement
- Training and development opportunities. We pride ourselves on helping our people realising their potential and provide them with a fulfilling career

**What you’ll be doing**:

- Design and develop digital customer programs and projects through identifying gaps in our engagement funnel with the goal to drive conversions and improve the customer experience
- Map the digital journey and use data to create, deliver and improve customer conversion rates
- Utilise, manage and update digital analytical and reporting tools / platforms to develop insights and establish best practice reporting
- Work closely with the various stakeholders (Customer Solutions, Operations, IT) to manage, own, develop and execute online projects to drive conversions which can be used to build campaigns and programs.
- Some interstate and intrastate travel will be required

**About you**:

- Strong technical, analytical skills and high attention to detail as well as intermediate HTML
- Understand best practice for all digital UX including websites, social and search
- Demonstrated understanding of A / B testing, audience segmentation and ability to use these insights to improve online digital journeys and increase conversions
- Ability to create and execute automation campaigns including design, experimentation, implementation, and reporting to compliment the and improve the customer journey

**Who we are - Our mission**
- CARING - We care about people. We show concern for our teammates, our customers, our business partners, our environment, and our community
- COLLABORATIVE - We believe we can accomplish more by working together. We all have an important role to play and by supporting others we become stronger ourselves.
- DRIVEN - We are driven people. We believe in the extraordinary not the ordinary. We believe that it can be done and we will do it
- GENUINE - We act with integrity and with respect for others in a way that generates trust in us. We do not compromise our values or our standards.

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Digital Marketing Specialist

    2 weeks ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have a Crackin’ opportunity for you. **About the role**: This is a 12 month Maternity Leave position that reports into the Digital Marketing Manager,...

  • Digital Marketing Manager

    3 days ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? If this resonates, then we have an opportunity for you. **The Role** We are currently seeking a passionate and experienced Digital Marketing Manager to join our Marketing team. Reporting to the Head of Group Marketing, the...

  • National Customer Experience Manager

    3 days ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this sounds like you, then we have your next opportunity. **Key Points** - Newly created role to support business growth - Flexible working options including hybrid working...

  • Procurement Specialist

    2 weeks ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.The Network & Property Project...

  • Timber Procurement Specialist

    2 weeks ago

    Padstow, Australia Onsite Timber Full time

    **About Us**: At Onsite Timber, we’re not just a business—we’re a family. With a strong sense of tradition, sustainability, and community, we blend decades of expertise in the timber industry with a fun, collaborative, and supportive work environment. We’re passionate about responsible sourcing, sustainability, and building lasting relationships,...

  • Customer Service Team Member

    1 week ago

    Padstow, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team member – Café

    3 days ago

    Padstow, New South Wales, Australia Bunnings Full time $45,000 - $65,000 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...

  • Program Manager

    2 days ago

    Padstow, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have a Crakin’ opportunity for you. **The Role** We are currently seeking an energetic and experienced Program Manager to lead and drive our key...

  • Receptionist/ Customer Service

    2 weeks ago

    Padstow, Australia C & M Aquatic Centre Full time

    C&M Aquatic Centre is a family owned swim school that has been successfully providing swimming lessons to children and adults in the Bankstown area for over 20 years. We are currently on the lookout for a receptionist to join our friendly team. This position would suit a mature person looking for a fulfilling job in a rewarding environment. You will be a...

  • Receptionist/ Customer Service

    2 weeks ago

    Padstow, Australia C & M Aquatic Centre Full time

    C&M Aquatic Centre is a family owned swim school that has been successfully providing swimming lessons to children and adults in the Bankstown area for 30 years. We are currently on the lookout for a receptionist to join our friendly team. This position would suit a mature person looking for a fulfilling job in a rewarding environment. You will be a...