Local Government Customer Service
11 hours ago
Work for your local Council in this Customer Service role - Mon to Fri 8.30-4.30 Now until End of November +
**Your new company**
A local Government area located in Western Sydney. Providing multiple services to members of the public.
**Your new role**
This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and Respond to customer enquiries and requests in a professional and timely manner.
- Responding to customer enquiries and requests in a professional and timely manner
- Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
- Contribute to the team effort in continually improving processes, systems and customer experience to achieve Best Practice.
- Using Council specific systems to administrate transactions on behalf of internal and external customers
**What you'll need to succeed**
- Minimum 1-2 years Customer Service Experience in a Call Centre environment
- Retail and/or cash handling experience
- The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment
- The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships
- Strong organisational skills and the ability to prioritise own workload
- Ability to operate a Windows operational server system software at a basic level and use Multiple Information Systems
- Ability to work in the office in Parramatta, to be able to commence in August until end of November
**What you'll get in return**
You will wok for your local Council department, servicing members of the public. You will gain good public sector experience, be provided with training & support. The role will give you 35 hours per week Monday to Friday 8.30am-4.30pm, based in the Parramatta office and paying $29.59ph + super. This role is looking to commence by 22nd August until end of November, with a possibility to extend.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2686326
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