Advisor Governance

**Advisor Governance, Ongoing, Sydney**

**About us**
The Department of Customer Service (DCS) is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. It aims to deliver excellence in customer service, digital leadership and innovation in government services, and safe and secure markets.
Governance, Risk, and Performance (GRP) is a Corporate Services business unit that delivers strong governance and risk management advisory and support services, promoting a governance culture, and optimising performance in the Department of Customer Service.?

**About this role**
An exciting opportunity is available to join the Governance, Risk and Performance business unit as Advisor Governance (Enterprise Risk). This is an ongoing role which will report to the Manager Governance (Enterprise Risk). You will work as part of a team that is leading a broad program of work to lift the culture and capability of risk management throughout the Cluster.
This will see you take the lead on discrete projects that fall under the broader program of work, as well as supporting bigger initiatives with the team. These will include reviewing and refreshing policies, designing and delivering training, supporting the continued implantation of a new online enterprise risk management system, and the review and reporting of enterprise risk to the Executive and various assurance committees.

**About you**
- For this role, you will be a motivated, innovative, enthusiastic, and a team-oriented person with a focus on problem solving and the ability to analyse information from multiple sources.
- You will have a customer-centric approach, putting the customer at the centre of everything you do.
- You will also have a growth mindset, finding the opportunity in change and helping others through their change journey.
- You will have experience communicating with and managing diverse stakeholders.
- Working at the centre of a diverse and dynamic Cluster, you will be comfortable with managing competing priorities, and delivering in changing environments.
- Previous experience working in governance and risk is valued, but not essential.

**To be successful in this role you will demonstrate a blend of skills**:

- Well-developed organisational skills and a demonstrated ability to work in a high-pressure, high-volume environment with tight deadlines
- Excellent oral and written communication skills and the ability to provide accurate, clear and comprehensive advice in short time frames
- Passion, enthusiasm, resilience, and energy to thrive in an agile and adaptive environment
- Proven experience liaising and consulting with internal and external stakeholders on complex issues
- The ability to work collaboratively and be able to build and maintain positive and productive relationships
- Confidence in using a range of software, particularly Microsoft Word and Excel.
- Proven experience working in a fast paced and complex environment

**How to apply**:
Please submit your CV and a brief cover letter outlining how youskills and experience are relevant to the position. We support and promote flexible working options and encourage applicants from diverse backgrounds and regional NSW locations to apply.

**Talent pool**
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. This enables you to be considered for relevant upcoming opportunities during this period without undergoing further formal assessment. During this time our line of communication is always open, be sure to keep your MyCareer Profile updated and we will call you regarding relevant opportunities available.

Salary Grade 7/8, with the base salary for this role starting at $99,431 base plus superannuation

**Closing Date: Monday 18th July 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.