Ecommerce Specialist

**29th October, 2024**:
RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose - to provide care, commemoration and camaraderie - is as strong as ever.

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.

And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.

Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of the things our team love most about RSL Queensland. Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.

What else makes us great:

- Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
- Extensive training/development opportunities
- Bring your whole authentic self to work each day and be part of a supportive environment
- You’re gifted 3 additional days of leave at Christmas
- Financial support and study leave to undertake higher educational courses related to work
- Work in an environment that values all voices - have an influence, be the difference
- Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

**About the role**
As the eCommerce Specialist, you will take a hands-on role in maintaining and updating our Dream Home Art Union website. You will enable each prize home lottery throughout its lifecycle, uploading content, implementing promotional activities, and collaborating with key stakeholders throughout.
Additionally, you'll monitor analytics and SEO performance, support website enhancements, and contribute to our test and learn pipeline to drive growth and conversion.

**Primary Responsibilities**:

- Maintain and update the Dream Home Art Union website on a daily basis, enabling each draw throughout its lifecycle. This includes uploading content, implementing promotional activities, and collaborating with relevant stakeholders to ensure optimal website performance.
- Optimise the execution of campaigns and various eCommerce tactics using best practices and data-driven insights to drive conversion.

**Additional Responsibilities**:

- Develop and maintain digital analytics reports; monitor on-site behavior to identify new trends or opportunities and share insights with key stakeholders.
- Monitor and improve SEO performance and act on Google Search Console recommendations to ensure continuous growth in organic traffic.
- Support the development and execution of the eCommerce roadmap, including providing analysis and insights, liaising with technical teams, and conducting UAT.
- Contribute to our test and learn culture by supporting the eCommerce website testing roadmap to enable informed decision-making and drive conversion.
- Assist with a range of ad-hoc website projects and initiatives as required.

This is a permanent full-time position, based in our Fortitude Valley office with access to hybrid working opportunities. There is some out-of-hour work required a couple of times a month, but you are provided with time in lieu within the same week.

**Skills and Qualifications**

You’ll be working closely with a passionate, driven and knowledgeable team where you can really grow your skillset. Enjoy freedom to bring the customer journey to life and contribute to innovation adding to the roadmap of improvements. If you enjoy a fast-paced, collaborative environment then this could be the role for you.

This role also requires:
**Essential**
- Bachelor's degree in business, commerce, marketing or a related discipline
- Minimum of 3 years’ experience in B2C eCommerce
- Proficiency with enterprise-level CMS platforms (e.g. Sitecore)
- Background in website development and mobile-responsive design (knowledge of HTML, CSS and JavaScript)
- Strong analytical and problem-solving abilities
- Excellent communication, attention to detail, and stakeholder management skills

**Desirable**
- Skilled in Google Analytics 4 and Tag Manager
- Knowledge of website testing tools (e.g. Sitecore Personalize)
- Ability to adapt and learn new technologies quickly

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.