Information Technology Specialist

7 days ago

Brisbane, Queensland, Australia MAP TALENT Full time $90,000 - $120,000 per year

About The Role:

We're partnering with a fast-growing Australian eCommerce retailer that's looking for a General IT Specialist to join their technology team. This is a varied and hands-on role where you'll support IT systems, eCommerce platforms, integrations, and internal applications — all while contributing to continuous improvement across the business.

Key Responsibilities

  • Report to the Head of IT and manage incoming support requests via the IT Help Desk
  • Provide support across Microsoft and Apple environments
  • Assist with the administration of eCommerce platforms (BigCommerce experience highly regarded) and ERP systems (NetSuite a bonus)
  • Support and maintain data flows, integrations, and middleware tools (e.g. Celigo)
  • Contribute to website updates, theme adjustments, and customer experience improvements
  • Help maintain and develop internal IT systems and applications
  • Provide support for the Warehouse Management System (WMS) to ensure smooth order fulfilment
  • Support retail operations and in-store systems, as well as servers, networks, and databases
  • Collaborate with the Head of IT on innovation projects that enhance staff and customer experiences

Skills & Experience

  • Previous IT help desk support experience
  • Experience supporting both Microsoft and Apple desktop platforms
  • Familiarity with eCommerce platforms (BigCommerce a plus)
  • Experience with ERP systems (NetSuite highly regarded)
  • Understanding of HTML, CSS, and web technologies
  • Ability to troubleshoot and support cloud/webservice-based applications
  • Strong communication skills and a collaborative approach

Nice to have:

  • Exposure to frontend or backend web development
  • Knowledge of .NET or another development language
  • IT or Web Development qualification (or related discipline)

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