 
						Information Technology Specialist
1 week ago
About The Role:
We're partnering with a fast-growing Australian eCommerce retailer that's looking for a General IT Specialist to join their technology team. This is a varied and hands-on role where you'll support IT systems, eCommerce platforms, integrations, and internal applications — all while contributing to continuous improvement across the business.
Key Responsibilities
- Report to the Head of IT and manage incoming support requests via the IT Help Desk
- Provide support across Microsoft and Apple environments
- Assist with the administration of eCommerce platforms (BigCommerce experience highly regarded) and ERP systems (NetSuite a bonus)
- Support and maintain data flows, integrations, and middleware tools (e.g. Celigo)
- Contribute to website updates, theme adjustments, and customer experience improvements
- Help maintain and develop internal IT systems and applications
- Provide support for the Warehouse Management System (WMS) to ensure smooth order fulfilment
- Support retail operations and in-store systems, as well as servers, networks, and databases
- Collaborate with the Head of IT on innovation projects that enhance staff and customer experiences
Skills & Experience
- Previous IT help desk support experience
- Experience supporting both Microsoft and Apple desktop platforms
- Familiarity with eCommerce platforms (BigCommerce a plus)
- Experience with ERP systems (NetSuite highly regarded)
- Understanding of HTML, CSS, and web technologies
- Ability to troubleshoot and support cloud/webservice-based applications
- Strong communication skills and a collaborative approach
Nice to have:
- Exposure to frontend or backend web development
- Knowledge of .NET or another development language
- IT or Web Development qualification (or related discipline)
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