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Customer Helpdesk
2 weeks ago
**Introduction**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
**Description**:
Our client is bringing their Shared Services department onshore to Australia to bring them closer to their customers to enable an exceptional customer experience. Be part of a new team that will deliver a new customer-first experience
We're looking for Customer Support Consultants to represent our Client.
We’ll provide all the training you’ll need and with the scale of our business, you'll find plenty of opportunities to develop and grow your career with us.
Key Responsibilities
Inbound and outbound calls with customers, with the objective of assisting the customers with any queries they might have as well as resolving their outstanding balance
Assist with resolving disputes, claims and payments
Provide accurate and timely responses and outcomes
Documenting all information on customer interaction according to standard operating procedures
Ensuring consistent performance based on a continuous improvement model
Skills & Experience
Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
Customer service and administration experience are desirable
Positive attitude and ability to work as part of a team to achieve mutual goals
Excellent attention to detail and ability to work under time pressure
If you’re interested, here is what you need to know.
Positions commencing 26th September
Full time, casual and Part Time available - Pick what suits you
5 days a week availability - Choose your working hours
Post Training and consolidation of knowledge - Hybrid work model
**Location**: La Trobe Street Melbourne
Culture & Benefits
Unlimited access to Sonder - Trusted Mental Health Platform
Opportunity for career progression within the team and in the wider business
Ideal location for public transport, Door step at Flagstaff Station, 10 min walk from Southern Cross, Trams, and $12 daily parking
Our promise to you
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
