
Only 24h Left IT Helpdesk Support
4 weeks ago
Added Wednesday 17th of September 2025 04:58:44 PM
Milestone IT is currently working with a leading client who is seeking an experienced Helpdesk Support Consultant to join their dynamic IT team. This is an excellent opportunity for a motivated support professional who enjoys solving problems, working with users, and providing high-quality technical support.
Responsibilities
- Provide Level 1 and Level 2 technical support across the business.
- Troubleshoot and resolve issues related to Active Directory and Office 365.
- Manage user accounts, password resets, permissions, and access requests.
- Support hardware and software issues, including desktops, laptops, and mobile devices.
- Escalate complex issues to senior technical teams when required.
- Deliver excellent customer service to internal stakeholders.
Qualifications
- Strong experience in Active Directory administration (user/group management, permissions).
- Solid knowledge of Office 365 administration and troubleshooting.
- Previous experience in a helpdesk / service desk support role (Level 1 & 2).
- Good understanding of Windows operating systems and common business applications.
- Excellent communication and problem-solving skills.
What’s on Offer
- Great exposure to a fast-paced IT environment.
- Opportunity to grow your technical skills and career.
- Supportive team and engaging work culture.
If you’re a proactive Helpdesk Support Consultant with strong Active Directory and O365 experience, we’d love to hear from you.
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