Helpdesk Technician

2 weeks ago

Melbourne, Australia Holmesglen Institute Full time

**THE OPPORTUNITY**

**Salary**:$66,921 - $72,661 per annum pro rata + 11.5% super + leave loading (dependent on qualifications and experience).
**Time Fraction**:Full Time, 1.0 EFT.**
**Location**:Across all major campuses.
**WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
**Police Check**:Appointment to this position is dependent on obtaining a Police Check.
**Position Status**:Ongoing appointment, with a 6-month qualifying period.

The Holmesglen IT Department is looking for a Helpdesk Technician to join their supportive team. Day-to-day duties will include answering the helpline and troubleshooting issues over the phone, helping staff and students troubleshoot face-to face via the helpdesk counter and/or around the campus, be involved with IT projects such as hardware rollouts and computer lab upgrades.

The department follows a distinct rhythm: it intensifies its operations at the beginning of each semester, bustling with energy and productivity, as the semester progresses attention shifts towards ongoing IT projects.

**ABOUT YOU**
- Relevant Degree with relevant work experience; or a suitable combination of lesser qualifications and significant relevant experience.
- ITIL Foundation Certificate, ZENworks, MCSE, MCSA, ACSP (preferred)
- Understanding of Microsoft desktop & Mac OS and iOS software.
- Demonstrated experience in Level 1 Service Desk support role will be highly regarded.
- Sound customer service skills, verbal and written communication skills and strong interpersonal skills.
- Problem solving skills within the context of resolving customer issues.
- Ability to prioritise and manage tasks.

**ABOUT US**

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

**OUR COMMITMENT TO YOU**

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

We provide our staff with:

- Employee Assistance Program
- Wellbeing programs
- Professional and career development opportunities
- Onsite parking and close proximity to public transport
- 14 weeks paid parental leave
- Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

**TO APPLY**

**Applications close at 11:59 pm Thursday 13**th** February 2025.

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