Helpdesk Technician

7 days ago


Melbourne, Australia Holmesglen Institute Full time

**THE OPPORTUNITY**

**Salary**:$66,921 - $72,661 per annum pro rata + 11.5% super + leave loading (dependent on qualifications and experience).
**Time Fraction**:Full Time, 1.0 EFT.**
**Location**:Across all major campuses.
**WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
**Police Check**:Appointment to this position is dependent on obtaining a Police Check.
**Position Status**:Ongoing appointment, with a 6-month qualifying period.

The Holmesglen IT Department is looking for a Helpdesk Technician to join their supportive team. Day-to-day duties will include answering the helpline and troubleshooting issues over the phone, helping staff and students troubleshoot face-to face via the helpdesk counter and/or around the campus, be involved with IT projects such as hardware rollouts and computer lab upgrades.

The department follows a distinct rhythm: it intensifies its operations at the beginning of each semester, bustling with energy and productivity, as the semester progresses attention shifts towards ongoing IT projects.

**ABOUT YOU**
- Relevant Degree with relevant work experience; or a suitable combination of lesser qualifications and significant relevant experience.
- ITIL Foundation Certificate, ZENworks, MCSE, MCSA, ACSP (preferred)
- Understanding of Microsoft desktop & Mac OS and iOS software.
- Demonstrated experience in Level 1 Service Desk support role will be highly regarded.
- Sound customer service skills, verbal and written communication skills and strong interpersonal skills.
- Problem solving skills within the context of resolving customer issues.
- Ability to prioritise and manage tasks.

**ABOUT US**

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

**OUR COMMITMENT TO YOU**

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

We provide our staff with:

- Employee Assistance Program
- Wellbeing programs
- Professional and career development opportunities
- Onsite parking and close proximity to public transport
- 14 weeks paid parental leave
- Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

**TO APPLY**

**Applications close at 11:59 pm Thursday 13**th** February 2025.



  • Melbourne, Australia Wise Employment Full time

    **Location: North Melbourne** WISE Employment is looking for a Level 1 Helpdesk Support Technician to join the WISE team. You will support WISE Staff and participants by responding to and resolving IT issues reported through the IT Helpdesk and Call Centre. **Perks of Working at WISE** - Competitive Salary with added Not-For-Profit Salary Packaging...


  • Melbourne, Australia Rokon Full time

    Work as part of a small, collaborative team - Richmond Location - Genuine career progression and development With over 20 years’ experience, Rokon has become one of Victoria’s most prominent civil contractors. Partnering with some of the largest developers and Infrastructure owners in the state, we pride ourselves on being able to deliver projects on...


  • Melbourne, Australia HAYS Full time

    Work with leading service provider onsite at a premium health site, commencing asap **Your new company** Is a specialised service provider with a global presence and strong reputation here in Australia, you are joining this company in a time of growth. This company supplies facilities services to the Health division here and are seeking a permanent...


  • Melbourne, Victoria, Australia Avila College Full time

    **The Role**This position provides frontline IT Help Desk support to students, staff and parents and assists maintain the School's IT systems and technology. We are looking for a positive and enthusiastic problem solver, with experience as a Helpdesk Technician demonstrating a high level of customer service.The Helpdesk Technician works in collaboration with...


  • Melbourne, Victoria, Australia beBeeTechnical Full time $85,000 - $110,000

    Network Operations Centre (NOC) TechnicianWe are seeking a skilled and experienced Network Operations Centre (NOC) Technician to join our team. As a NOC Technician, you will be responsible for providing technical support and monitoring the day-to-day operations of our Network Operation Control Centers.Key Responsibilities:Provide technical support and...

  • L2 IT Helpdesk

    6 days ago


    Melbourne, Australia ConnectOS Full time

    Salary: P60,000 to P80,000 (Monthly Package) Schedule: Monday-Friday (05:30 AM - 04:00 PM PHT) What are we looking for? Skills Required: - Experience in handling Managed Services Provider (MSP) - At least 5-7 years and proven experience as an IT Helpdesk or similar roles - Manage Active Directory, Group Policies, user accounts, and permissionsacross...


  • Melbourne, Australia Uniting Vic.Tas Full time

    **Access salary packaging to increase take-home pay**: - **Full-time, Permanent position. Based in Melbourne CBD.**: - **Travel to various Uniting sites in VIC & TAS. WFH available when not visiting sites.** **Your new role**: As the ICT Field Technician, you will be responsible for providing on-site technical support for AV systems and offering...


  • Melbourne, Victoria, Australia Csg Talent Full time

    **Mechanical Service Technician**- **Melbourne**:- **Permanent position**:- **Global Organisation**:- **Days + Afternoon shift****About the company**:Work with the world's leading providers of warehousing and logistics solutions for innovative industries. Be part of an organisation that shapes the future of intralogistics by designing, developing, and...


  • Melbourne, Victoria, Australia beBeeHelpdesk Full time $60,000 - $80,000

    Job Title: Helpdesk & Dispatch Coordinator",We are seeking a highly skilled and organized individual to join our team as Service Desk Technicians in a supervisory and technical role.",This role involves assessing, supervising, coordinating and performing service desk operations with technicians on behalf of existing clients within the Dental Industry...


  • Melbourne, Australia Simplot Full time

    Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and food service customers. As a leading provider of quality, nourishing and sustainable food, we are focused on...