Helpdesk Analyst
2 days ago
**The Business** Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury Nexus' is the flagship of the Connective business and it's offering to broker members. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals. With award winning products, exceptional customer engagement scores and ambitious growth plans, we are driven to be the business partner that customers can't imagine doing business without. **The Role** Reporting to the Helpdesk Team Leader, you will provide efficient and professional Mercury Nexus support to our broker members and internal customers across Australia. Your responsibilities will include: - Responding to ticket requests, “chat" queries and incoming calls triaged via Reception - Troubleshoot and resolve Mercury Nexus software issues, and escalating when required - Educate users on how to best utilise the system - Contribute to the Helpdesk team's knowledge base - Proactively identify ways to improve workflow efficiencies **The Person** Your inquisitive nature and keen attitude towards learning will ensure your success in this role. In addition, you will also possess: - Minimum 1 year experience in a client focused IT support role - Strong knowledge of Service Desk ticketing systems (Intercom advantageous) - Excellent written and verbal communication skills - Excellent customer service skills - Ability to multitask and prioritise in a fast-paced environment **The Benefits** As a valued part of the Connective team, you will be rewarded with: - A social and relaxed team atmosphere with regular engagement activities - Access to various learning platforms to support your professional development goals - Several wellbeing offerings such as annual flu vaccinations and access to a mental health app of your choice - Progressive leave policies including paid birthday leave & parental leave - Attractive remuneration package including access to an annual profit share **To Apply** To apply, please click on the below link.
-
Service Desk Analyst
1 week ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100267_1680066456 **Contact** Donal McCann **Posted** about 3 hours ago - CBD Location - Hybrid working Arrangement - Level 1 and 2 Support - Windows Environment This Government agency is seeking for a Service Desk Analyst who will be responsible for...
-
Service Desk Analyst
4 days ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...
-
Service Centre Analyst
2 weeks ago
Melbourne, Australia Gadens Full timeBusiness Support - Melbourne - Permanent / Full Time - A truly flexible workplace - we call it "Your Work, Your way" - Join a growing, fun, fast paced and supportive team - Work at a well regarded National Law firm **About you** As the onsite TSS (Technology Services & Solution) Service Centre support Analyst in our Melbourne office, you will be a team...
-
Service Desk Analyst
2 days ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest law firms, seeking 2 experienced and driven Service Desk Analysts to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking 2 experienced and driven Service Desk Analyst's to grow their team and aid in supporting...
-
Senior Support Analyst
2 weeks ago
Melbourne, Victoria, Australia Evotix Full time $80,000 - $120,000 per year*Why Join Evotix?AtEvotix*, we're transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.Here's Why You'll Love Working With UsCompetitive Compensation: Enjoy a competitive base salary and company-based performance bonus.Your Birthday Off: We...
-
Service Desk Analyst
2 days ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...
-
▷ Only 24h Left: Senior Support Analyst
3 weeks ago
Melbourne, Australia Evotix Limited Full timeAt Evotix, we’re transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration. Here’s why you’ll love working with us: - Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus. - Your Birthday Off: We...
-
Service Desk Analyst
4 days ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...
-
Associate Detection
2 weeks ago
Melbourne, Australia Rapid7 Full timeWe are seeking someone with a passion for cyber security to join us in Melbourne. As a SOC Analyst with Rapid7 you will work with Rapid7’s advanced tools to investigate and triage high priority security events. Rapid7’s SOC are responsible for our APAC customers as part of our global 24/7 managed services. As an experienced SOC analyst you will have the...
-
Associate Detection
4 days ago
Melbourne, Australia Rapid7 Full timeWe are seeking someone with a passion for cyber security to join us in Melbourne. As a SOC Analyst with Rapid7 you will work with Rapid7’s advanced tools to investigate and triage high priority security events. Rapid7’s SOC are responsible for our APAC customers as part of our global 24/7 managed services. As an experienced SOC analyst you will have the...
